Learning and Enablement18% of the exam
Troubleshooting notifications, invitations, SSO and connections
The first fix for the user issues a consultant or help desk sees most after launch: stuck badges, missing or late notifications, missing invitation and notification emails, SAML sign-in errors such as the Audience mismatch, and the grey WebSocket banner.
Troubleshoot common Slack issues for users.
~8 min read · 7 practice questions ·
What the exam expects
- Match a user's symptom to Slack's documented first fix, and reject fixes that are more disruptive or aimed at the wrong layer.
- Troubleshoot notifications: stuck badges, notifications that never arrive (operating system settings), delayed mobile notifications, and the diagnostic test.
- Troubleshoot missing emails: invitations (spam, filters, allowlisting @slack.com and @slack-mail.com, pending invitations) and DM email notifications that only arrive when the member is inactive.
- Read a SAML authorization error and say which setting to fix in Slack or in the identity provider.
- Recognise the grey "Last updated less than a minute ago" banner as WebSocket trouble for the network administrator.
- Key terms: badge (unread count on a conversation); Focus Assist (Windows feature that suppresses notifications); pending invitation (an invite not yet accepted); Service Provider Issuer (Slack's SAML identifier, matched by the IdP's Audience); WebSocket (the live connection that delivers new messages).
Key facts
Stuck badges
- Detail
- Shift+Esc in the affected workspace marks everything as read
Windows notifications missing
- Detail
- Check Notifications & Actions; turn Focus Assist Off
Delayed mobile notifications
- Detail
- Notify Me on Mobile: As soon as I'm inactive
Mobile diagnostic
- Detail
- Troubleshoot Notifications, then Send a report
Domains to allow
- Detail
- @slack.com and @slack-mail.com
Pending invitations
- Detail
- Workspace Owners and Admins view them and resend to the correct address
DM email notifications
- Detail
- Only when not active on desktop or browser; bundled every 15 minutes or hour
Audience error
- Detail
- Service Provider Issuer must match the IdP Audience (SP Entity ID)
Destination error
- Detail
- Fix the IdP Reply or ACS URL
Grey banner
- Detail
- WebSocket trouble; network admin checks the wss domains
- Why does a user who is active in the desktop app all day get no DM email notifications?
- When should a user press Shift+Esc?
- Which two email domains should IT make sure are not blocked?
- What fixes "The SAML Response does not contain the correct Audience"?
- When is the network administrator the first call?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Slack Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 38 lessons of the Slack Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (7 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams