Learning and Enablement18% of the exam
User Essentials curriculum, pilots and scenario training
How to build an end-user learning plan: customize Slack's User Essentials template, map each audience to its everyday scenarios, pilot with a team that already works together, train on launch day, then follow with scenario training, refreshers and Slack Basics pre-work.
Design a tailored curriculum and create a learning plan for client's users.
~8 min read · 7 practice questions ·
What the exam expects
- Start an end-user curriculum from Slack's User Essentials template and customize it without dropping its topics.
- Build the user learning plan as an audience-by-scenario matrix and design lessons around everyday scenarios.
- Recommend a pilot: a small team that already works together, running one new project entirely in a Slack channel, then assessing before a company-wide launch.
- Plan launch-day training (channel-naming strategy, power-user stories, app connections) and post-launch scenario training and refreshers.
- Add Slack Basics on Trailhead as foundational end-user pre-work.
- Key terms: User Essentials (Slack's end-user training deliverable); scenario (a set of processes a user goes through daily); training plan (a matrix of who needs training and on what); pilot (a small-team trial on one project before company-wide launch); refresher topics (post-launch tips drawn from users' questions).
Key facts
User template
- Detail
- User Essentials slides plus a facilitator guide; customize but keep its topics
Plan steps
- Detail
- Identify audience, determine scenarios, define the plan
Plan shape
- Detail
- A matrix of who needs training and what scenarios they need
Plan stages
- Detail
- Basics before go-live; scenario training and refreshers after
Pilot size
- Detail
- A handful of people who regularly work together, up to a few dozen
Pilot project
- Detail
- One project in its earliest stages, tracked entirely in Slack channels
Launch day
- Detail
- Naming strategy, power-user stories, existing app connections
Slack Basics
- Detail
- Foundational End User module, about 20 minutes, three units
- Why build user lessons around scenarios instead of feature lists?
- When should a client move from a pilot to a company-wide launch?
- Which three items does Slack suggest for launch-day training?
- What do refresher topics draw on after go-live?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Slack Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 38 lessons of the Slack Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (7 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams