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Verified study guides

Salesforce
Study Guides

CertifyForce publishes 1 Salesforce certification study guide (Platform Administrator) with 28 units in total, one per topic on the official exam outline. Each unit sets out what the exam expects, the core concepts, key facts, exam traps and a worked scenario, is verified against official Salesforce documentation, and links to the practice questions that test it. Last updated September 26, 2026.

Every unit links to the practice questions that test it, so you can read a topic and drill it in one click. Your AI tutor answers from the same guide and cites the unit.

Browse practice exam packs

Platform Administrator

Complete

Focused on managing and configuring a Salesforce org, maintaining users, data, security, and automation.

28 units · 8/8 exam sections covered

  • Configuration and Setup15% · 6 units
  • Object Manager and Lightning App Builder15% · 3 units
  • Sales and Marketing Applications10% · 3 units
  • Service and Support Applications10% · 2 units
  • Productivity and Collaboration10% · 4 units
  • Data and Analytics Management17% · 5 units
  • Automation15% · 3 units
Agentforce
8% · 2 units
Read the guide
Full units with the packGet the pack →

Platform Developer

Coming soon

Focused on developing custom applications on the Salesforce platform using Apex and Visualforce.

0 units · 0/4 exam sections covered

  • Developer Fundamentals27% · 0 units
  • Process Automation and Logic28% · 0 units
  • User Interface25% · 0 units
  • Testing, Debugging, and Deployment20% · 0 units
Being written and verified
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Agentforce Specialist

Coming soon

The Salesforce Agentforce Specialist credential is designed for individuals who are responsible for managing Agentforce within their organizations. The Agentforce Specialist has a deep understanding of both Agentforce capabilities and Salesforce Platform configuration. This exam is designed for individuals looking to validate their expertise in implementing Agentforce to drive business success.

0 units · 0/6 exam sections covered

  • Prompt Engineering20% · 0 units
  • Data 360 Fundamentals20% · 0 units
  • AI Agents35% · 0 units
  • Testing, Deployment, and Maintenance10% · 0 units
  • Governance and Observability10% · 0 units
  • Multi-Agent Orchestration5% · 0 units
Being written and verified
Full units with the packGet the pack →

Agentforce Sales Consultant

Coming soon

Formerly Sales Cloud Consultant (renamed July 2026). Validates designing and implementing Sales Cloud and Agentforce Sales solutions: sales lifecycle, consulting and implementation strategy, data management, and predictive/generative AI.

0 units · 0/5 exam sections covered

  • Sales Lifecycle20% · 0 units
  • Consulting and Implementation Strategies25% · 0 units
  • Practical Application of Agentforce Sales Expertise24% · 0 units
  • Data Management18% · 0 units
  • Predictive and Generative AI13% · 0 units
Being written and verified
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Agentforce Service Consultant

Coming soon

Formerly Service Cloud Consultant (renamed July 2026). Validates designing contact-center solutions on Service Cloud and Agentforce: case management, knowledge, channels, analytics, and integrations.

0 units · 0/8 exam sections covered

  • Industry Knowledge12% · 0 units
  • Implementation Strategies12% · 0 units
  • Agentforce Service Solution Design15% · 0 units
  • Knowledge Management12% · 0 units
  • Intake and Interaction Channels13% · 0 units
  • Case Management13% · 0 units
  • Contact Center Analytics13% · 0 units
  • Integrations10% · 0 units
Being written and verified
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Business Analyst

Coming soon

Validates capturing requirements, mapping business processes, writing user stories, and collaborating with stakeholders to deliver Salesforce solutions.

0 units · 0/6 exam sections covered

  • Customer Discovery17% · 0 units
  • Collaboration with Stakeholders23% · 0 units
  • Business Process Mapping12% · 0 units
  • Requirements18% · 0 units
  • User Stories18% · 0 units
  • Development Support and User Acceptance12% · 0 units
Being written and verified
Full units with the packGet the pack →

Platform Developer II

Coming soon

Advanced programmatic capabilities of the Salesforce Platform and data modeling: complex business logic and interfaces that are maintainable, reusable, and built on design patterns and object-oriented best practices. Requires the Platform Developer credential; the superbadges in the exam guide are recommended study, not a requirement.

0 units · 0/5 exam sections covered

  • Advanced Developer Fundamentals15% · 0 units
  • Process Automation, Logic, and Integration27% · 0 units
  • User Interface20% · 0 units
  • Testing, Debugging, and Deployment20% · 0 units
  • Performance18% · 0 units
Being written and verified
Full units with the packGet the pack →

JavaScript Developer

Coming soon

Core JavaScript for the web stack, front end and back end: variables and types, objects, functions and classes, browser events and the DOM, asynchronous programming, Node.js, debugging, and testing. The skills apply to any framework, including Lightning Web Components.

0 units · 0/7 exam sections covered

  • Variables, Types, and Collections23% · 0 units
  • Objects, Functions, and Classes25% · 0 units
  • Browser and Events17% · 0 units
  • Debugging and Error Handling7% · 0 units
  • Asynchronous Programming13% · 0 units
  • Server Side JavaScript8% · 0 units
  • Testing7% · 0 units
Being written and verified
Full units with the packGet the pack →

Data 360 Consultant

Coming soon

Formerly Data Cloud Consultant. Validates designing and implementing Data 360 (formerly Data Cloud): solution positioning, setup and governance, ingestion and Zero-Copy, harmonization and unification, insights and AI, segmentation, and activation.

0 units · 0/6 exam sections covered

  • Solution Positioning14% · 0 units
  • Data 360 Setup and Administration13% · 0 units
  • Data Source Connection and Ingestion18% · 0 units
  • Harmonization and Unification17% · 0 units
  • Data Enhancements, Sharing, and Analysis18% · 0 units
  • Data Activations and Utilization20% · 0 units
Being written and verified
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Integration Architect

Coming soon

Designing integration solutions between Salesforce and external systems: evaluating the landscape and business needs, translating them into integration requirements, choosing patterns and APIs, building secure and resilient solutions, and maintaining them.

0 units · 0/6 exam sections covered

  • Evaluate the Current System Landscape8% · 0 units
  • Evaluate Business Needs11% · 0 units
  • Translate Needs to Integration Requirements22% · 0 units
  • Design Integration Solutions28% · 0 units
  • Build Solution23% · 0 units
  • Maintain Integration8% · 0 units
Being written and verified
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Platform Identity and Access Management Architect

Coming soon

Designed for identity professionals who want to demonstrate their knowledge, skills, and capabilities at assessing identity architecture; designing secure, high-performance access management solutions on the Customer 360 platform; and communicating technical solutions effectively to business and technical stakeholders.

0 units · 0/6 exam sections covered

  • Identity Management Concepts17% · 0 units
  • Accepting Third-Party Identity in Salesforce21% · 0 units
  • Salesforce as an Identity Provider17% · 0 units
  • Access Management Best Practices15% · 0 units
  • Salesforce Identity12% · 0 units
  • Community (Partner and Customer)18% · 0 units
Being written and verified
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Platform User Experience Designer

Coming soon

Focused on building and designing user experiences on the Salesforce Platform using core UX concepts, human-centered design, and Salesforce Lightning Design System.

0 units · 0/6 exam sections covered

  • Discovery13% · 0 units
  • UX Fundamentals16% · 0 units
  • Human-Centered Design12% · 0 units
  • Declarative Design27% · 0 units
  • Testing11% · 0 units
  • Salesforce Lightning Design System (SLDS)21% · 0 units
Being written and verified
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Marketing Cloud Engagement Administrator

Coming soon

Focused on administering Marketing Cloud products utilizing industry and product best practices, with expertise in subscriber data management, setup configuration, and troubleshooting account configuration and user requests.

0 units · 0/5 exam sections covered

  • Digital Marketing Proficiency13% · 0 units
  • Subscriber Data Management18% · 0 units
  • Setup38% · 0 units
  • Channel Management16% · 0 units
  • Maintenance15% · 0 units
Being written and verified
Full units with the packGet the pack →
Full units with the packGet the pack →
Full units with the packGet the pack →
Full units with the packGet the pack →
Full units with the packGet the pack →
Full units with the packGet the pack →