Learning and Enablement18% of the exam
Admin Essentials curriculum and admin learning plans
How to build a client's admin learning plan: start from Slack's Admin Essentials slides, facilitator guide and Roles and Responsibility Matrix, keep the core topics while tailoring them, identify the admins and their scenarios first, and segment Org Admins from Workspace Admins.
Design a tailored curriculum and create a learning plan for client's admins.
~7 min read · 6 practice questions ·
What the exam expects
- Choose Slack's Admin Essentials deliverable (slides, facilitator guide and Roles and Responsibility Matrix) as the starting point for an admin curriculum.
- Tailor the template to the client without dropping its core topics, and schedule advanced topics as follow-ups.
- Sequence the admin learning plan: identify the admins and their current processes, determine their scenarios, then define the plan.
- Segment the curriculum by admin role in an Enterprise organization (Enterprise Grid or Enterprise+ plan): Org Admins versus Workspace Admins.
- Separate admin-only topics (user lifecycle, app management) from end-user topics.
- Key terms: Admin Essentials (Slack's admin training deliverable); Roles and Responsibility Matrix (the resource that ships with Admin Essentials); training scenario (a set of processes a person performs regularly); training plan (a matrix of who needs training and what they need to learn); Org Admin / Workspace Admin (admin roles at org and workspace level).
Key facts
Template deliverables
- Detail
- Grid Orientation, Admin Essentials and User Essentials
Admin Essentials extras
- Detail
- Ships with a facilitator guide and the Roles and Responsibility Matrix
Tailoring rule
- Detail
- Customize templates but avoid deviating from their topics
Guide links
- Detail
- External consultants might not be able to access every link in the guides
Plan steps
- Detail
- Identify audience, determine scenarios, define the plan
Training plan
- Detail
- A matrix of who needs training and what they need to be trained on
Org Admins
- Detail
- Assigned by Org Owners; manage org-level settings and policies
Workspace Admins
- Detail
- Assigned by Workspace Owners; manage members, no billing access
Admin scope
- Detail
- User lifecycle and apps, automation and AI are admin trail modules
Partner access
- Detail
- Your team doesn't configure the client's Slack unless the SOW says so
Sources for this section (5)
- Explore Learning Toolstrailhead.salesforce.com (opens in a new tab)
- Develop a Training Plantrailhead.salesforce.com (opens in a new tab)
- Types of roles in Slackslack.com (opens in a new tab)
- Slack Administrator trailtrailhead.salesforce.com (opens in a new tab)
- Assemble a Delivery Teamtrailhead.salesforce.com (opens in a new tab)
- Which resource comes with the Admin Essentials slides and facilitator guide?
- Why keep the template's core topics when admins ask for advanced content?
- When should the consultant define the admin training plan?
- Which two topics are admin-only rather than end-user content?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Slack Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 38 lessons of the Slack Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (6 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams