Terms of Service

Agreement to Terms

By accessing and using Certifyforce ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

Description of Service

Certifyforce is an AI-powered platform designed to help users prepare for Salesforce certifications through:

• AI-generated practice examinations based on your study materials
• Interactive chat assistance for Salesforce-related questions
• Content summarization of uploaded study materials
• Progress tracking and performance analytics
• Credit-based usage system with optional paid upgrades

User Accounts

Account Creation

• You must provide accurate and complete information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You must be at least 13 years old to use the Service
• One account per user is permitted

Account Responsibilities

• You are responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account
• Keep your account information current and accurate
• Comply with all applicable laws and regulations

Acceptable Use

Permitted Uses

• Personal study and preparation for Salesforce certifications
• Uploading your own study materials for summarization
• Engaging with AI-generated practice content
• Tracking your personal progress and performance

Prohibited Uses

• Sharing account credentials or accessing others' accounts
• Uploading copyrighted materials you don't own
• Attempting to reverse engineer or extract AI models
• Using the Service for commercial training purposes without permission
• Automated scraping or bulk downloading of content
• Violating any applicable laws or third-party rights
• Interfering with or disrupting the Service or servers

Payment Terms

Credit System

• The Service operates on a credit-based system
• Credits are consumed for AI-powered features (exams, chat, summarization)
• Free credits may be provided to new users
• Additional credits can be purchased through our payment processor

Billing and Refunds

• Payments are processed securely through Stripe
• Credit purchases are generally non-refundable
• Refunds may be considered for technical issues or service failures
• Contact support for billing questions or disputes

Intellectual Property

Our Content

The Service, including but not limited to text, graphics, logos, software, and AI-generated content, is owned by Certifyforce and protected by copyright and other intellectual property laws.

Your Content

• You retain ownership of materials you upload to the Service
• You grant us a license to process your content to provide the Service
• You represent that you have rights to any content you upload
• We may remove content that violates these Terms

AI-Generated Content

Important Disclaimers:

• AI-generated practice exams are for study purposes only
• Content may not reflect actual Salesforce certification exam questions
• We do not guarantee the accuracy of AI-generated explanations
• Users should verify information with official Salesforce resources
• The Service is a study aid, not a substitute for comprehensive preparation

Service Availability

• We strive to maintain high availability but cannot guarantee uninterrupted service
• Maintenance, updates, or technical issues may cause temporary disruptions
• We reserve the right to modify or discontinue features with notice
• Critical service notifications will be communicated via email or platform alerts

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CERTIFYFORCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.

Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Termination

• You may terminate your account at any time through account settings
• We may suspend or terminate accounts for violations of these Terms
• Upon termination, your right to use the Service ceases immediately
• Data deletion policies are outlined in our Privacy Policy

Governing Law

These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or the Service will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes via email or platform notice. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

Contact Information

For questions about these Terms of Service, please contact us at: