Privacy Policy

Introduction

Certifyforce ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered Salesforce certification preparation platform.

Information We Collect

Personal Information

• Email address and name for account creation
• Authentication information (OAuth tokens)
• Payment information (processed securely through Stripe)
• Communication preferences and support inquiries

Usage Data

• Exam performance and study progress
• Practice question responses and explanations viewed
• Content uploaded for summarization
• Chat interactions with our AI study assistant
• Platform usage analytics and session data

Technical Information

• IP address and device information
• Browser type and operating system
• Cookies and similar tracking technologies
• Log files and error reports

How We Use Your Information

• Provide and improve our certification preparation services
• Generate AI-powered practice exams tailored to your study materials
• Track your progress and provide personalized study recommendations
• Process payments and manage your subscription
• Send important service updates and support communications
• Analyze usage patterns to enhance platform functionality
• Ensure platform security and prevent fraudulent activity

Information Sharing

We do not sell, trade, or rent your personal information. We may share information in these circumstances:

• Service Providers: Trusted third parties who assist with platform operations (Stripe for payments, OpenAI for AI services)
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In connection with any merger, sale, or acquisition (with notice)
• Consent: With your explicit permission for other purposes

Data Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest, secure authentication protocols, regular security audits, and limited access controls. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Export your study data and progress
• Opt out of non-essential communications
• Request clarification about our data practices

Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and analyze platform usage. You can control cookie settings through your browser, though some features may not function properly if disabled.

Children's Privacy

Certifyforce is not intended for children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Users

Our services are operated from the United States. By using Certifyforce, you consent to the transfer and processing of your information in the United States, which may have different privacy laws than your country.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notice. Your continued use of Certifyforce after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: