AI and Agentforce
Certifications

Build, ground, and deploy agents on the platform

Agentforce is the fastest-moving area of the Salesforce certification programme. These exams cover prompt engineering, grounding and retrievers in Data 360, agent topics and actions, testing, and observability, and their outlines change more often than any other track.

Last updated September 2026

Which AI and Agentforce certification should I start with?

Agentforce Specialist is the core credential and has no prerequisite. If you already hold Platform Administrator, the Agentforce Sales or Service Consultant exams apply the same ideas inside a specific cloud.

Which AI and Agentforce certifications are there?

4 certifications sit in this track, ordered foundational first.

Intermediate

Agentforce Sales Consultant

formerly Salesforce Certified Sales Cloud Consultant

Requires Platform Administrator

Sales Cloud implementation plus the Agentforce selling features, renamed from Sales Cloud Consultant in July 2026.

60 questions·105 min·73% to pass

304 reviewed practice questions

Intermediate

Agentforce Service Consultant

formerly Salesforce Certified Service Cloud Consultant

Requires Platform Administrator

Contact centre design end to end, renamed from Service Cloud Consultant in July 2026, with the highest passing score on the ladder.

60 questions·105 min·78% to pass

304 reviewed practice questions

Intermediate

Agentforce Specialist

formerly Salesforce Certified AI Specialist

The core AI credential: prompt engineering, grounding with Data 360 retrievers, agent topics and actions, testing, and observability.

60 questions·105 min·72% to pass

288 reviewed practice questions

Intermediate

Data 360 Consultant

formerly Salesforce Certified Data Cloud Consultant

Ingestion, unification, segmentation, and activation in Data 360 (formerly Data Cloud), the data foundation most Agentforce work depends on.

60 questions·105 min·70% to pass

300 reviewed practice questions

What is on each AI and Agentforce exam?

Official exam outline sections and their weights. CertifyForce draws practice questions in these same proportions, so a practice score means something.