Fundamentals18% of the exam
Choosing a plan: Free, Pro, Business+, Enterprise+
Find the lowest Slack plan that meets a requirement: what Free lacks, what Pro adds, the identity, export, residency and support features of Business+, the multi-workspace and compliance features only Enterprise+ has, the June 2025 changes to Salesforce, security and AI features by plan, and how Salesforce channels and Salesforce-triggered workflows follow record access.
Given a scenario, determine when to use each plan.
~8 min read · 19 practice questions ·
What the exam expects
- Find the lowest plan that meets a requirement and reject plans that are too low or more than needed.
- Name the Free plan limits that force an upgrade (history, integrations, huddles, guests) and what Pro adds.
- Name what Business+ adds (SAML SSO and SCIM without Salesforce, all-message exports, data residency, 4-hour first response, posting permissions on any channel) and what only Enterprise+ has (an Enterprise org, domain claiming, custom roles, DLP, information barriers, legal holds, Discovery API, audit logs, HIPAA).
- Apply the June 2025 changes: Salesforce features by plan, security features on Free and Pro, and the end of the Slack AI add-on.
- Set up Salesforce channels whose access follows Salesforce record permissions, and start workflows from Salesforce events.
Key terms:
- Lowest plan: the cheapest plan whose feature list includes every requirement.
- Enterprise org: an Enterprise organization (Enterprise Grid or Enterprise+ plan) holding many workspaces under org-level policies.
- Data residency: storing Slack data in a chosen region.
- New Business+: the version of Business+ after the June 2025 changes, with advanced AI and Salesforce features.
Key facts
Free history
- Detail
- 90-day access; content over a year old deleted
Free integrations
- Detail
- 10; no cap from Pro
Free huddles
- Detail
- One-to-one only
Guests
- Detail
- Paid plans only
Custom retention
- Detail
- Pro and up
All-message exports and data residency
- Detail
- Business+ and up
SAML SSO and SCIM on Free or Pro
- Detail
- Only with a connected Salesforce org
4-hour first response
- Detail
- Business+; priority support on Enterprise+
Enterprise+ only
- Detail
- Domain claiming, custom roles, DLP, information barriers, legal holds, Discovery API, audit logs, HIPAA
Sales Home and Salesforce automations
- Detail
- New Business+ and Enterprise+
Salesforce channel access
- Detail
- Matches each person's record access; limited access levels: viewers, editors, owners
Salesforce-event workflows
- Detail
- Start with a Salesforce event; Business+ and Enterprise plans
Turning AI off
- Detail
- Price doesn't change
- Why is Enterprise+ the wrong answer when Business+ covers every requirement?
- When does a Free or Pro workspace get SAML single sign-on?
- Why does a Free team that needs an eleventh app integration and group huddles have to move to Pro?
- When does a Pro team that bought the Slack AI add-on lose recaps?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Slack Administrator pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 32 lessons of the Slack Administrator guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (19 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams