Free Salesforce Slack Administrator practice questions

Question 1

Northern Trail Outfitters has an Enterprise org. An Org Admin wants to use channel management tools to archive stale channels in the Retail workspace but cannot use them there, while an Org Owner who is not in that workspace can. What should the Org Admin do?
A. Join the Retail workspace, because Org Admins can use the tools only where they are members
B. Request the Channels Admin system role, because Org Admins can never use channel management tools
C. Ask the Org Primary Owner to do the cleanup, because only that role can use channel management tools
D. Ask Slack to enable channel management tools, because they are off by default for Enterprise workspaces

Accepted Answer

Correct answer: A. Join the Retail workspace, because Org Admins can use the tools only where they are members
Slack's permissions table gives channel management tools to Org Owners and to Workspace Owners and Admins, and notes that Org Admins can use them only if they are also a member of the workspace, so joining Retail resolves the problem. Org Admins are not barred from the tools, so a system role is not required. Org Owners can use the tools too, so the task is not limited to the Org Primary Owner. Nothing in the scenario suggests the tools are switched off; the Org Owner is already using them.

Question 2

Bloomington Caregivers has an Enterprise organization (Enterprise Grid or Enterprise+ plan). An IT analyst must view, install, approve, and restrict apps, and a records specialist must access and manage data exports. Neither person should become an Org Owner or Org Admin. Which two system roles should the Org Primary Owner assign? Choose 2 answers.
A. Integrations Admin for the IT analyst
B. Export Admin for the records specialist
C. Legal Holds Admin for the records specialist
D. Security Admin for the IT analyst
E. Roles Admin for both people so they can assign permissions to themselves

Accepted Answer

Correct answer: A. Integrations Admin for the IT analyst | B. Export Admin for the records specialist
The Integrations Admin system role views, installs, approves, and restricts apps, and the Export Admin system role accesses and manages exports, so each person gets only the task they need. Legal Holds Admin creates, edits, and releases legal holds, which is not export management. Security Admin manages sessions and deactivates accounts, not apps. Roles Admin manages who is assigned system roles, which would let these people grant themselves more access than intended.

Question 3

Bloomington Caregivers has an Enterprise organization (Enterprise Grid or Enterprise+ plan). Its #all-staff-updates channel has 6,000 members. Leadership reports two problems: members keep posting off-topic replies, and members use @channel for routine questions, which notifies everyone. Which two changes should the Org Admin make in the channel's posting permissions? Choose 2 answers.
A. Restrict who can post and reply in the channel to the internal communications team.
B. Turn off the Allow @here and @channel mentions option for the channel.
C. Convert the channel to private so only invited members can see the updates.
D. Remove the channel from the default channels for every workspace in the organization.
E. Assign every member as a Channel Manager so anyone can delete off-topic posts.

Accepted Answer

Correct answer: A. Restrict who can post and reply in the channel to the internal communications team. | B. Turn off the Allow @here and @channel mentions option for the channel.
On Business+ and Enterprise plans, posting permissions control who can post and reply in any channel, and the same settings include an option to allow or block @here and @channel mentions. Converting the channel to private would hide company updates from staff who need to read them. Changing default channels only affects who is added automatically and does nothing about replies or mentions. Making everyone a Channel Manager would hand channel administration to 6,000 people instead of preventing the problems.

Question 4

Bloomington Caregivers (Business+ plan) plans to use SCIM to create Slack accounts for 400 seasonal staff in advance. Many of them may never use Slack, and finance is worried about paying for all 400 seats immediately. What should the Workspace Owner tell finance?
A. Every SCIM-created account is billed in full from the day it is created, so staff should be added manually instead
B. SCIM-created accounts are always free until an admin manually marks each one as billable in the admin dashboard
C. SCIM-created members become billable when they sign in for the first time, with cost prorated for the period
D. SCIM can only create Single-Channel Guests on Business+, so the seasonal staff accounts will not be billed

Accepted Answer

Correct answer: C. SCIM-created members become billable when they sign in for the first time, with cost prorated for the period
On paid plans, members and guests added through SCIM become billable as soon as they sign in for the first time, and the cost is prorated for the rest of the billing period. Accounts are not billed from creation, so avoiding SCIM is unnecessary. There is no manual mark-as-billable step in the admin dashboard. On Business+ SCIM creates members; to get a guest, you create a member and then change the role, and guest creation through SCIM is limited to Multi-Channel Guests on Enterprise plans.

Question 5

The Org Admin at Bloomington Caregivers is choosing between guest accounts and Slack Connect for a partner hospital network that uses its own Slack Enterprise organization. Which three statements about Slack Connect support the decision? Choose 3 answers.
A. The partner organization provisions and manages its own users, who authenticate through the partner's identity provider
B. Each organization can keep a record of the communication and files after the channel is disconnected
C. Bloomington Caregivers pays for each external person as a billed member in its workspace
D. Slack Connect channels can be shared with external organizations at no extra cost
E. External people must sign in to the Bloomington Caregivers workspace with credentials issued by its admins

Accepted Answer

Correct answer: A. The partner organization provisions and manages its own users, who authenticate through the partner's identity provider | B. Each organization can keep a record of the communication and files after the channel is disconnected | D. Slack Connect channels can be shared with external organizations at no extra cost
Unlike guests, Slack Connect users are provisioned and managed by the external organization, which also controls their authentication, session duration and MFA. Each company keeps a record of the communication and files after a Slack Connect channel is disconnected, whereas with guests only the host keeps the content. Slack Connect channels and DMs can be shared externally at no cost; it is guest accounts that the host pays for. External people collaborate from their own Slack without signing in to the host workspace.

Question 6

Northern Trail Outfitters has an Enterprise organization (Enterprise Grid or Enterprise+ plan). To protect naming conventions, the Org Owner sets Rename channels to Org Owners and Org Admins only, without letting Workspace Owners edit it. A week later, a regular member renames #sales-west, a channel where they are a Channel Manager. What explains this?
A. The Workspace Owner's own Rename channels setting overrode the org setting, because workspace settings take priority.
B. The Rename channels permission applies only to private channels, so public channels can still be renamed by members.
C. Channel Managers cannot be restricted from renaming the channels they are assigned to, regardless of the org setting.
D. Org-level permission changes take up to seven days to reach every workspace, so the member renamed it before then.

Accepted Answer

Correct answer: C. Channel Managers cannot be restricted from renaming the channels they are assigned to, regardless of the org setting.
Org Owners and Org Admins can manage who can rename channels in an Enterprise organization, but Slack states that it is not possible to restrict Channel Managers from renaming the channels they are assigned to. Org-level permissions override workspace-level settings, not the other way around, and here the Org Owner did not let workspaces edit it. The permission is not limited to private channels. Permission changes are not delayed by a week before taking effect.

Question 7

Ursa Major Solar uses an Enterprise organization (Enterprise Grid or Enterprise+ plan). The Org Admin wants only members of the Partner Managers group to send Slack Connect channel invitations that give external people permission to post, invite, and more. All other full members should send only invitations with permission only to post. What should the Org Admin do?
A. In Organization settings, edit Sending channel invitations and choose who can send each type
B. In Organization settings, edit External people can invite so only Partner Managers are invitable
C. Turn off Joining channels outside the organization for everyone except the Partner Managers
D. Ask each Channel Manager to downgrade external people after they accept every invitation

Accepted Answer

Correct answer: A. In Organization settings, edit Sending channel invitations and choose who can send each type
The Sending channel invitations setting under Slack Connect in Organization settings lets Org Owners and Admins toggle each invitation type and decide who can send each one. External people can invite controls who external people can invite into channels, not which internal members send each invitation type. Joining channels outside the organization governs who can accept invitations to other companies' channels. Downgrading people after they accept is a manual cleanup that does not stop the wrong invitation type from being sent.

Question 8

AW Computing is on the Business+ plan. A previous owner restricted one connector step in Workflow Builder to admins only, and now every member who builds workflows needs to use it. The step still works in workflows built before the restriction. Who can change this, and how?
A. Any Workflow Manager can grant access by adding the step to a workflow and sharing it with all members of the workspace.
B. A Workspace Admin can change it from Workspace settings > Permissions > Publish Workflows, which also controls access to individual steps.
C. A Workspace Owner or a member allowed to manage apps opens Workflow steps, triggers & integrations and edits who can use the step.
D. Only the Primary Owner can change it, by reinstalling the connector app from the Slack Marketplace for the whole workspace.

Accepted Answer

Correct answer: C. A Workspace Owner or a member allowed to manage apps opens Workflow steps, triggers & integrations and edits who can use the step.
On the Pro and Business+ plans, Workspace Owners and members with permission to manage apps manage access to steps from Admin > Apps and workflows > Workflow steps, triggers & integrations, where Edit who can use this step sets who may use it; restricting a step does not remove it from existing workflows, which is why older workflows still run. Sharing a workflow does not change who may add the step to new workflows. Publish Workflows controls who can create workflows, not which steps they can use. Reinstalling the app does not change step access, and the task is not limited to the Primary Owner.

Question 9

An Org Admin at Universal Containers (Enterprise+ plan) restricted AI use on the #board-prep channel. A week later, a member asks Slackbot to post an agenda reminder in #board-prep and Slackbot does so. The security team asks whether the restriction failed. What should the Org Admin explain?
A. The restriction takes effect only after a Workspace Owner also restricts the channel in each workspace's own settings
B. The restriction applies only to search answers, so Slackbot must be turned off separately for #board-prep members
C. The restriction only blocks AI from reading the channel's content; members can still use Slackbot to send messages to it
D. The restriction is ignored for channel managers, so the member who asked Slackbot must be a channel manager of #board-prep

Accepted Answer

Correct answer: C. The restriction only blocks AI from reading the channel's content; members can still use Slackbot to send messages to it
Slack notes that restricting AI access only restricts AI read access to channels and content; members can still use Slackbot to send messages to restricted channels or add content to canvases and lists, so the behavior is expected. No additional workspace-level step is required for the restriction to take effect. The restriction covers search answers, canvas content and Slackbot responses, not just search answers. There is no channel-manager exception.

Question 10

Dreamhouse Realty runs a Pro workspace connected to its Salesforce org, and its Salesforce channels already work. The admin opens Workflow Builder to build a workflow that starts from a Salesforce event, but the Salesforce automation options are missing. What should the admin do?
A. Move to the new Business+ plan, which adds Salesforce automations in Workflow Builder
B. Turn on the Salesforce trigger under Workflow steps, triggers & integrations in admin settings
C. Approve the Salesforce app in App Management Settings so its workflow steps appear
D. Move to Enterprise+, the only plan that includes Salesforce automations in Workflow Builder

Accepted Answer

Correct answer: A. Move to the new Business+ plan, which adds Salesforce automations in Workflow Builder
Since the June 2025 plan changes, Salesforce channels are on every plan with Salesforce Standard Edition or above, but Salesforce automations in Workflow Builder are checked only for the new Business+ and Enterprise+. Business+ is therefore the lowest plan that adds them, and Enterprise+ would be more than required. Workflow Builder admin settings and app approval control access to steps a plan already includes; they cannot add a feature the plan lacks.

Question 11

Bloomington Caregivers has an Enterprise organization (Enterprise Grid or Enterprise+ plan). The Org Admin wants a video meeting app available in all current workspaces and in any workspace created later, without asking Workspace Owners to install it. What should the Org Admin do?
A. Install the app at the org level, then use Add to more workspaces, select all workspaces, and check Default for future workspaces
B. Approve the app at the org level so that it is installed in every workspace, including any workspaces that are created in the future
C. Add the app to the org's default channels so that members in every workspace are prompted to install it on first use
D. Ask the Primary Owner to install the app in one workspace, because apps installed by that role apply to the whole org

Accepted Answer

Correct answer: A. Install the app at the org level, then use Add to more workspaces, select all workspaces, and check Default for future workspaces
Org Owners and Admins can install an app at the org level and then add it to workspaces, checking Default for future workspaces so new workspaces get it automatically. Approving an app only allows Workspace Owners to install it; it does not install it anywhere. Adding an app to channels does not install it across workspaces. A workspace-level install by any role applies only to that workspace.

Question 12

Ursa Major Solar (Business+ plan) lets an approved app read only the private channels a channel member has invited it to. A contract-tracking app requests the groups:history bot scope. A reviewer worries this lets the app read every private channel in the workspace. How should the Workspace Owner respond?
A. The concern is valid, because groups:history covers every private channel once the app is installed
B. The scope fits the policy, because a bot reads only the private channels the app has been added to
C. The concern is valid, so ask for channels:history instead, which covers only invited channels
D. The scope fits the policy, because groups:history lets the app read private channel names only

Accepted Answer

Correct answer: B. The scope fits the policy, because a bot reads only the private channels the app has been added to
Slack's scope reference describes groups:history as viewing messages and other content in private channels that the Slack app has been added to, so as a bot scope it matches a policy that limits the app to private channels it was invited into. It does not grant every private channel at install. channels:history is the public channel scope, so it would not serve a private-channel use case. groups:history reads message content, not just channel names, which is why the invitation limit matters.

Question 13

Bloomington Caregivers (Enterprise organization, Enterprise+ plan) uses Enterprise Key Management (EKM) and works with a billing partner in a Slack Connect channel. The privacy officer asks whose encryption keys protect the patient details that the partner's staff post in that channel. What should the Org Owner explain?
A. Bloomington's keys encrypt every message in channels it hosts, including posts from the partner
B. Only its own members' posts use its keys; the partner's may use the partner's keys if it has EKM
C. EKM doesn't cover Slack Connect, so no message in the channel is encrypted at rest by anyone
D. The partner's posts use Bloomington's keys only once the partner accepts Bloomington's EKM terms

Accepted Answer

Correct answer: B. Only its own members' posts use its keys; the partner's may use the partner's keys if it has EKM
EKM is available for Slack Connect, but only messages and files sent by members of the EKM customer's organization are encrypted with its keys; content sent by external people may be encrypted with their own keys if they are also EKM customers. Hosting the channel does not extend Bloomington's keys to the partner's posts, and there is no step where a partner accepts another company's EKM terms. Slack also encrypts data at rest and in transit on every plan, so the partner's messages are not left unencrypted.

Question 14

Cumulus Financial (Enterprise organization, Enterprise+ plan) is about to migrate an acquired company's Pro workspace. The two companies already collaborate in four Slack Connect channels. Members ask what will happen to those channels. What should the Org Owner tell them?
A. The channels stay as Slack Connect channels and keep the acquired company's privacy settings
B. The channels are unavailable during the migration and then become org-wide multi-workspace channels
C. The channels are archived during the migration and must be recreated by Channel Managers afterward
D. The channels remain accessible throughout and are converted to private channels in one workspace

Accepted Answer

Correct answer: B. The channels are unavailable during the migration and then become org-wide multi-workspace channels
During a migration, Slack Connect conversations between the migrating workspace and the org aren't accessible to either organization, and afterward they become org-wide multi-workspace channels that use the privacy setting of the channel in the org. They do not remain Slack Connect channels, because both sides are now in the same organization. They are not archived or recreated, and they are not accessible during the migration.

Question 15

Northern Trail Outfitters must place 1,400 employees from one business unit under legal hold in its Enterprise organization. The Legal Holds Admin hits a limit while adding custodians. What should she do?
A. Ask Slack Support to raise the custodian limit on the existing hold so it covers all 1,400 employees.
B. Change the org retention policy to keep all messages, since holds cannot cover that many people.
C. Release the hold and recreate it with only DMs included, which allows more custodians per hold.
D. Create an additional legal hold and add the remaining employees to it as its custodians.

Accepted Answer

Correct answer: D. Create an additional legal hold and add the remaining employees to it as its custodians.
A legal hold can have up to 1,000 custodians, but there is no limit on the number of holds, so Slack advises creating a new hold for the outstanding members. The documented approach is an additional hold, not a raised limit from Support. Changing org retention affects everyone and does not give the hold's protection against edits and deletions for those custodians. Choosing DMs only narrows which conversations are preserved and does not change the custodian limit.

Question 16

Northern Trail Outfitters (Enterprise organization, Enterprise+ plan) creates an information barrier between its Legal IdP group and its Sales IdP group. Some members of both groups already share several channels and have DMs with each other. Which two outcomes should the Org Owner expect? Choose 2 answers.
A. Existing DMs between barred members become read-only
B. Barred members in the same channels can still interact in those channels
C. Barred members are automatically removed from the channels they share
D. All messages ever exchanged between the two groups are deleted from Slack
E. Barred members can still start new huddles if they were in a DM before the barrier

Accepted Answer

Correct answer: A. Existing DMs between barred members become read-only | B. Barred members in the same channels can still interact in those channels
When an information barrier is created, existing DMs between barred members become read-only, and new DMs and huddles are blocked; however, members in the same workspace or channels can still interact in public and private channels. Slack does not remove members from shared channels or delete earlier messages. New huddles are blocked between barred members regardless of earlier DMs.

Question 17

Universal Containers (Business+ plan) launched AI features such as conversation summaries a month ago. The Slack admin baselined productivity KPIs before launch and now needs to show leadership the value delivered. Which three actions align with Slack's guidance for measuring AI adoption? Choose 3 answers.
A. Gather member feedback with a survey or a workflow
B. Regroup with Slack champions to collect post-launch input
C. Restrict AI features to managers so usage numbers reflect only senior roles
D. Combine AI usage analytics with qualitative feedback and compare against the KPI baseline
E. Delete older channel history so summaries only draw on the most recent conversations

Accepted Answer

Correct answer: A. Gather member feedback with a survey or a workflow | B. Regroup with Slack champions to collect post-launch input | D. Combine AI usage analytics with qualitative feedback and compare against the KPI baseline
Slack's AI adoption guide says to measure success by gathering feedback with a survey or workflow, regrouping with champions for post-launch input, and summarizing quantitative and qualitative data against the KPIs baselined before launch; the AI tab of the analytics dashboard supplies the usage numbers. Restricting AI to managers shrinks adoption and distorts the measurement rather than demonstrating value. Deleting history removes the content summaries and search answers rely on, since AI cannot work from deleted messages.

Question 18

Ursa Major Solar's Workspace Owner sees that weekly active people is high, yet department heads say few people contribute to discussions. The owner wants a dashboard metric that separates readers from contributors across the workspace. Which comparison should the owner use?
A. Total members against claimed members, because the difference shows how many people only read messages
B. Files uploaded against messages sent, because contributors share files more often than readers do
C. Weekly active people against weekly people posting, because posting counts only people who sent a message
D. Monthly active members against total members, because monthly activity only counts people who post

Accepted Answer

Correct answer: C. Weekly active people against weekly people posting, because posting counts only people who sent a message
Weekly active people counts anyone who read or sent a message, while weekly people posting counts only people who posted at least one message, so the gap between them shows how many active people are reading without contributing. Total versus claimed members measures who has signed in at least once, not who posts. Files uploaded and messages sent are volume totals that cannot separate people who read from people who contribute. Monthly active members also counts people who only read messages, so it does not isolate contributors.

Free Salesforce Slack Administrator
Practice Questions

What is the Slack Administrator exam like?

Questions by exam section

Fundamentals

Question 1 · Harder

Question 2 · Medium · Choose 2

Question 3 · Medium · Choose 2

User Lifecycle Management

Question 4 · Medium

Question 5 · Medium · Choose 3

Workspace and Org Management

Question 6 · Medium

Question 7 · Medium

Question 8 · Medium

App and AI Administration and Automations

Question 9 · Harder

Question 10 · Easier

Question 11 · Medium

Question 12 · Medium

Governance, Security and Compliance

Question 13 · Harder

Question 14 · Medium

Question 15 · Harder

Question 16 · Harder · Choose 2

Enabling Slack Success (Analytics and Adoption)

Question 17 · Medium · Choose 3

Question 18 · Medium

Where to go after these 18 questions

Get Slack Administrator exam updates by email

Ready for a full Slack Administrator practice exam?

Free Salesforce Slack AdministratorPractice Questions