User Lifecycle Management13% of the exam
Deactivating accounts and what deactivation removes
Who can deactivate which accounts on Free, Pro and Business+ versus an Enterprise org, why a Primary Owner must transfer ownership first, what deactivation removes and keeps, how SCIM deprovisioning ends access from the identity provider, and what reactivation restores.
Given a scenario, determine the correct way to deactivate the user accounts.
~7 min read · 5 practice questions ·
What the exam expects
- Identify who can deactivate a member, guest, Admin, Owner or Primary Owner on Free, Pro and Business+.
- Explain that an Enterprise org deactivates only at the org level, and that removing someone from a workspace is not deactivation.
- State what deactivation removes and what it keeps, including billing.
- Recommend SCIM deprovisioning from the identity provider when offboarding must follow the HR process.
- Describe what reactivation restores.
Key terms:
- Deactivation: ending an account's access; the person is removed from all channels, signed out on all devices and can't sign back in.
- Remove from workspace: an Enterprise org action that takes someone out of one workspace while the account stays in the org.
- Workspace Primary Owner: the single person who can delete or transfer a workspace, and who can't be deactivated.
- SCIM deprovisioning: deactivating a Slack account from the identity provider through its SCIM connector app.
- Users Admin: an Enterprise system role that can add, remove or deactivate non-admin users.
Key facts
Workspace Admins deactivate
- Detail
- Members and guests only
Deactivate a Workspace Owner
- Detail
- Workspace Primary Owner only (Free, Pro, Business+)
Primary Owner
- Detail
- Can't be deactivated until ownership is transferred
Enterprise org deactivation
- Detail
- Org level only; workspace level can only remove
Security Admin, Users Admin
- Detail
- Can deactivate anyone except the Org Primary Owner at the org level
Notification
- Detail
- People aren't notified when deactivated
Content and profile
- Detail
- Messages, files and profile information are not deleted
Billing
- Detail
- Deactivated accounts aren't billed; credit deposited the next day (self-serve plans)
SCIM
- Detail
- Creates or deactivates members; Multi-Channel Guests on Enterprise plans
IdP group removal
- Detail
- Removes only from required workspaces
Reactivation
- Detail
- Immediate sign-in; previous channels not restored
- Why can't a Workspace Admin on Business+ offboard a departed Workspace Owner?
- When does removing a person from a workspace in an Enterprise org end their Slack access?
- What happens to a deactivated member's messages and files?
- Why does deprovisioning the Slack app in the IdP end access but removing IdP groups does not?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Slack Administrator pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 32 lessons of the Slack Administrator guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (5 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams