Governance Structure (Owner and Admin Roles)8% of the exam
Governance team roles, champions and review cadence
Who sits on a client's Slack governance team (core team, workspace-level team, supporting functions), what the executive sponsor, product owner, champions and help desk each own, who should hold the Primary Owner role, and how often the team reviews support, analytics, clean-up and policies.
Identify the governance team and help assign roles.
~8 min read · 8 practice questions ·
What the exam expects
- Name the three components of a Slack governance team and place any governance role in the right one.
- Assign accountability, roadmap, workspace administration, adoption and first-line support to the right role.
- Recommend a champions program when the client needs adoption advocates rather than more administrators.
- Advise who should hold the Primary Owner role and when ownership must be transferred.
- Recommend the cadence for each recurring governance activity.
- Key terms: governance team (the people who decide and support Slack after the engagement); executive sponsor (the role ultimately accountable for Slack's success); product owner (owner of the Slack roadmap, resources, policies and processes); champions (business-unit representatives who drive adoption); Org Primary Owner (the single holder of the highest administrative permissions in an Enterprise org).
Key facts
Governance team components
- Detail
- Core team, workspace-level team, supporting functions
Ultimately accountable
- Detail
- Executive sponsor: shared vision, key success metrics
Roadmap and new features
- Detail
- Product owner
Workspace-level team
- Detail
- Workspace Owners and Admins plus champions
First-line support
- Detail
- Help desk/IT support, escalating to the Slack CSM or Customer Experience team
Governance Session timing
- Detail
- End of the design phase and into the launch phase
Org ownership transfer
- Detail
- Only the Org Primary Owner; one person holds the role
Primary Owner leaves first
- Detail
- Slack may help but does not guarantee it; add transfer to off-boarding
Support model and analytics reviews
- Detail
- Monthly
Guest and channel clean-up
- Detail
- Monthly to quarterly, by user population size
Policies and settings review
- Detail
- Annually, org and workspace settings
- Why is the executive sponsor, not the Org Primary Owner, the answer to "who is accountable for Slack's success"?
- Which two roles make up the workspace-level team?
- When should a departing Org Primary Owner transfer ownership?
- When does the governance team review the user support model, and when its policies and settings?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Slack Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 38 lessons of the Slack Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (8 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams