Enabling Slack Success (Analytics and Adoption)10% of the exam
Champions network, launch team and office hours
How to build and use a Slack champions network: find power users with the Members tab, give champions training, peer support, engagement and feedback duties, place them beside the executive sponsor and technical lead on the launch team, assign the program to learning and change management, and run weekly office hours in huddles.
Given a scenario, establish a champion network to support ongoing Slack adoption.
~7 min read · 6 practice questions ·
What the exam expects
- Find candidate champions with analytics: the Members tab sorted by Days active, and early adopters in a department that is new to Slack.
- Assign champions their documented responsibilities (department engagement, training, peer support, gathering user input) and keep technical and governance tasks with admins and the technical lead.
- Match launch team roles to their jobs: executive sponsor, project manager, technical lead, champions network and internal communications.
- Name who owns the champions program in an Enterprise+ core operating team: learning and change management professionals.
- Recommend weekly office hours in a Slack huddle as recurring, live support.
- Key terms: champion (a power user who leads colleagues in adopting best practices); champions network (department leads and Slack enthusiasts who drive engagement and education); executive sponsor (the senior leader who holds the vision and announces the change); technical lead (primary contact for SSO and integrations); office hours (a recurring huddle where people bring Slack questions).
Key facts
Finding super-users
- Detail
- Members tab, Days active column
New department
- Detail
- Recruit early adopters and power users there as champions
Champion duties
- Detail
- Department engagement, trainings, peer support, user input
Executive sponsor
- Detail
- Holds the vision; announces the move and explains why
Technical lead
- Detail
- Primary contact for SSO and integration setup
Project manager
- Detail
- Coordinates stakeholders; main contact with the Slack Account team
Champions program owner
- Detail
- Learning and change management professionals (core team)
Office hours
- Detail
- Weekly, via Slack huddles
AI rollout
- Detail
- Regroup with champions for post-launch input
Sources for this section (5)
- 5 steps to support adoptionslack.com (opens in a new tab)
- Analyze Member Activitytrailhead.salesforce.com (opens in a new tab)
- 5 steps to launch Slackslack.com (opens in a new tab)
- Create a Vision for Slacktrailhead.salesforce.com (opens in a new tab)
- Slack AI adoption guideslack.com (opens in a new tab)
- Which Members tab column identifies super-users?
- Why recruit champions inside a department that is new to Slack?
- When does the technical lead, not a champion, take a launch task?
- How does Slack suggest running recurring live support?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Slack Administrator pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 32 lessons of the Slack Administrator guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (6 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams