Customization Considerations and Limitations7% of the exam
Page view, bandwidth and file allocations
What counts against an org's Experience Cloud page view, bandwidth and service request time allocations, what happens on an overage, and how site file limits and guest file uploads behave.
Explain limitations across all Experiences.
~8 min read · 6 practice questions ·
What the exam expects
- Decide which requests count as page views (cached guest views do; system pages and API REST calls don't).
- Explain what happens when an org exceeds its page view allocation: the 12-month look-back, buying overages, and continued site access.
- State which traffic bandwidth and service request time measure, and their limits.
- Configure site file limits (size and type) and predict which site's limits apply to a file and its newer versions.
- Explain the risk of guest file uploads and the recommended controls.
Key terms:
- Page view: a request from a non-authenticated user to load a page associated with the site.
- Bandwidth allocation: megabytes served from origin and cache servers per rolling 24 hours per site.
- Service request time: server time spent generating site pages per rolling 24 hours.
- Look-back period: the 12 months Salesforce averages over when it calculates page view overages.
- File limits: a site's maximum upload size and allowed file extensions, set in Experience Workspaces.
Key facts
Page view definition
- Detail
- A non-authenticated request to load a site page; cached views count
Page view allocation
- Detail
- EE 500,000/month; UE and PE 1,000,000/month; all sites in the org share it
Overage calculation
- Detail
- 12-month look-back; the site stays available to members and guests
Bandwidth (production)
- Detail
- 40 GB per rolling 24 hours per site; guest traffic only
Service request time (production)
- Detail
- 60 hours per rolling 24 hours per site; guest traffic only
Maximum file size setting
- Detail
- 3 MB to the org maximum; empty or 0 means the 2 GB default
Prerequisite for file limits
- Detail
- File moderation enabled for the org
Newer file versions
- Detail
- Must meet the limits of the site where the file was uploaded
Guest uploads
- Detail
- Blocked by default; enabled in Salesforce Files General Settings
Guest-uploaded files
- Detail
- Unassigned and public by default; assign an owner with a trigger
- Why doesn't a fully authenticated portal consume bandwidth or service request time?
- When does a guest's request for a login page count as a page view?
- Why can an internal agent fail to upload a new version of a file a customer added on a site?
- What should you add after enabling guest file uploads?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Experience Cloud Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 37 lessons of the Experience Cloud Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (6 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams