Free Salesforce Experience Cloud Consultant practice questions

Question 1

After a security review, a Salesforce admin at Northern Trail Outfitters set the partner site's clickjack protection to the most protective level. Now several Experience Workspaces pages, including Administration, load as blank pages. What should the admin do?
A. Use the API to add the admin's profile back to the site's membership so the Administration pages can load
B. In Setup under Custom URLs, open the site's label (not the Site.com link) and reset clickjack protection to the recommended level
C. Select Show all settings in Experience Workspaces so that the hidden Administration sections are displayed again
D. Deactivate the site, because workspace pages for active sites always render blank when clickjack protection is enabled

Accepted Answer

Correct answer: B. In Setup under Custom URLs, open the site's label (not the Site.com link) and reset clickjack protection to the recommended level
Salesforce Help notes that the most protective clickjack setting makes some workspace pages, including Administration, appear blank, and says to fix it in Setup under Custom URLs by clicking the site's label (not the Site.com link) and resetting clickjack protection to the recommended setting. Restoring membership through the API solves a different problem, where an admin removed themselves from the site. Show all settings in Experience Workspaces reveals sections hidden by template and preferences, but it doesn't fix pages that render blank. Deactivating the site doesn't address the clickjack setting, and the recommended level works on active sites.

Question 2

Bloomington Caregivers has chosen Customer Community Plus for a family portal where relatives open and own cases and review weekly care reports. Before sign-off, the Experience Cloud consultant lists the license limitations that the project team must design around. Which two limitations should the consultant include? Choose 2 answers.
A. Customer Community Plus doesn't support report subscriptions, so weekly report delivery needs another approach
B. Customer Community Plus users can't change the account or contact on a case they own
C. Customer Community Plus users can't be associated with person accounts, so families need business accounts
D. Customer Community Plus users can't be included in sharing rules, so only sharing sets can grant them access
E. Customer Community Plus users can't read Knowledge articles, so care guides must be uploaded as files

Accepted Answer

Correct answer: A. Customer Community Plus doesn't support report subscriptions, so weekly report delivery needs another approach | B. Customer Community Plus users can't change the account or contact on a case they own
The license details note that Customer Community Plus doesn't include support for report subscriptions, and that Customer Community Plus users can't change the account or contact on a case they own; an internal or Partner Community case owner must make that change. Customer Community Plus can be used with person accounts, so families don't need business accounts. The restriction to sharing sets without sharing rules belongs to the Customer Community license, and moving to Customer Community Plus or Partner Community removes it. Knowledge is available to Customer Community Plus users, so care guides can stay as articles.

Question 3

Cloud Kicks has partner accounts that were enabled while the org used one partner role, and account role optimization isn't enabled. The Salesforce admin changes the number of partner roles in Digital Experiences settings to three, but the existing accounts still show a single role. What is the cause?
A. The change takes effect only after every partner user on those accounts is deactivated and reactivated
B. Three roles are created only on accounts that have at least three active partner users assigned
C. Only Salesforce Customer Support can change the number of partner roles once accounts exist
D. Changing the number of roles affects accounts enabled afterward, not accounts that already have roles

Accepted Answer

Correct answer: D. Changing the number of roles affects accounts enabled afterward, not accounts that already have roles
Help notes that changing the number of partner roles doesn't affect existing accounts: accounts created with one role keep one role, and the new setting applies to accounts whose first partner user is enabled later. Deactivating and reactivating users doesn't rebuild an account's roles. The number of roles created comes from the setting, not from how many users are on the account. The admin can change the setting in Digital Experiences settings without contacting Support.

Question 4

On the Cumulus Financial partner site, partner users can see the names of internal users and of records they have no access to in lookup fields and in Created By and Last Modified By. The security team wants those names shown only when the partner user has access to the referenced record, with an exception for a small audit team. What should the Salesforce admin configure?
A. Select Require permission to view record names in lookup fields, then grant View All Lookup Record Name only to the audit team.
B. Grant View All Lookup Record Name to the partner profile and deselect Require permission to view record names in lookup fields.
C. Clear See other members of this site in Administration | Preferences so that lookup fields stop showing other users' names.
D. Enable account role optimization so that partner users no longer inherit visibility to internal user and record names.

Accepted Answer

Correct answer: A. Select Require permission to view record names in lookup fields, then grant View All Lookup Record Name only to the audit team.
The Require permission to view record names in lookup fields setting in Sharing Settings limits record names in lookup and system fields to users who have access to the referenced records, and View All Lookup Record Name grants an exception through a profile or permission set. Giving the permission to every partner user while leaving the setting off is the opposite of the requirement. See other members of this site controls which site members can see each other, not record names in lookups. Account role optimization only reduces the number of external roles created.

Question 5

Bloomington Caregivers wants unauthenticated visitors to its Aura help site to see Knowledge article suggestions as they type in the search box. Guests can already open the public articles. What should the site manager do?
A. Turn on Allow guest users to access public APIs in Administration | Preferences
B. In the search component's Autocomplete section, select Knowledge and mark it Publicly available
C. Grant the guest user profile Edit on Knowledge so that it can call the suggestion service
D. Assign a guest audience to the search component so that suggestions also show to guest visitors

Accepted Answer

Correct answer: B. In the search component's Autocomplete section, select Knowledge and mark it Publicly available
For guest users to get autocomplete suggestions, result types must be made publicly available explicitly: in Experience Builder, open the search component's Autocomplete section, click the object, and select Publicly available. The public APIs preference is a separate guest access setting and isn't how Aura autocomplete suggestions are made public. Guests should never get Edit on Knowledge, and edit access has nothing to do with suggestions. An audience controls whether the component shows, not whether its suggestions include an object.

Question 6

A new Salesforce admin at Cloud Kicks needs to make several Lightning Knowledge articles visible to partners on the company's site, but the channel options don't appear when she edits an article. What should she do?
A. Enable Knowledge in the site's Administration settings so the channel options appear.
B. Assign herself the Manage Data Categories permission to unlock the article channel fields.
C. Switch to Salesforce Classic, because Lightning Knowledge doesn't support article channels.
D. Add the channel fields, such as Visible to Partner, to the Knowledge object's page layout.

Accepted Answer

Correct answer: D. Add the channel fields, such as Visible to Partner, to the Knowledge object's page layout.
In Lightning Knowledge the channel fields (Visible in Internal App, Visible to Customer, Visible to Partner, and Visible in Public Knowledge Base) aren't shown by default and must be added to the Knowledge page layout. There is no site Administration setting that reveals these fields on the article layout. Manage Data Categories governs creating categories, not article field layout. Lightning Knowledge fully supports channels through these fields, so switching to Classic is unnecessary.

Question 7

Cloud Kicks built a new site on the Build Your Own (LWR) template and added a Navigation Menu item of type Salesforce Object for its custom Shoe Order object. Logged-in customers have access to their Shoe Order records, yet clicking the menu item shows an empty page. What is the most likely cause?
A. The menu item wasn't marked Publicly Available, which LWR sites require for every Salesforce Object item
B. LWR templates don't include generic record pages, and no object pages were created for Shoe Order
C. Navigation menus in LWR sites can link only to site pages and external URLs, not to Salesforce objects
D. The Shoe Order object needs a navigational topic mapped in Experience Workspaces before it can display

Accepted Answer

Correct answer: B. LWR templates don't include generic record pages, and no object pages were created for Shoe Order
The Help Center and LWR templates don't include generic record pages, so when a menu item links to a Salesforce object you must also create the corresponding object pages; otherwise users see nothing when they click it. Publicly Available only controls whether the item appears to guest users, and these are logged-in customers. LWR navigation menus do support Salesforce Object items, which is why object pages are needed. Navigational topics are a separate menu item type and aren't a prerequisite for object list pages.

Question 8

Cloud Kicks built a highly customized product comparison page in one Aura site. The admin wants to reuse that single page in the company's other Experience Builder sites in the same org without exporting the whole template. What should the admin do?
A. Export the site's active theme from Settings | Developer so the page arrives with the theme's layouts
B. Export the page from Settings | Developer so it appears in the New Page dialog of the org's other sites
C. Clone the page from Setup by opening Digital Experiences, choosing Pages, and selecting the clone option
D. Add the page to a flow category, then include the category in a Lightning Bolt Solution for each site

Accepted Answer

Correct answer: B. Export the page from Settings | Developer so it appears in the New Page dialog of the org's other sites
Using Export a Page under Settings | Developer makes the exported page appear in the New Page dialog in all Experience Builder sites in the org, so other sites can add it without a full template export. Exporting a theme carries layouts and styles, not a content page. The Digital Experiences Pages list in Setup is where exported pages can be deleted; it doesn't clone pages into sites. Flow categories group flows, not Experience Builder pages.

Question 9

Cumulus Financial runs an Aura Customer Service site for two client segments. The marketing director wants wealth-management clients to automatically see a navy palette, a premium logo, and a serif font, while retail clients keep the standard colors, logo, and fonts. Pages and components should stay the same for both groups. What should the Experience Cloud consultant recommend?
A. Build a second Experience Cloud site just for wealth-management clients and apply a different prebuilt theme to it
B. Create two copies of the current theme and schedule each copy to become the active theme for its segment
C. Create a branding set for wealth-management clients in the Theme panel and assign it to an audience for that segment
D. Build a custom theme layout component for each client segment and assign the matching layout to every page in the site

Accepted Answer

Correct answer: C. Create a branding set for wealth-management clients in the Theme panel and assign it to an audience for that segment
Branding sets bundle colors, images, and fonts, and they can be applied automatically to an audience, which matches a look-and-feel change for one segment with the same pages. A second site duplicates maintenance for what is only a styling difference. A site has a single active theme at a time, so swapping theme copies cannot serve two segments simultaneously. Custom theme layout components change structure rather than colors and fonts, and they need developer work without targeting anyone by audience.

Question 10

A Salesforce admin at Get Cloudy Consulting has selected Allow customers and partners to self-register on a client's Aura site, but the Configurable Self-Reg Page doesn't appear as a registration page type. The site's login page type is Experience Builder Page. What should the admin do?
A. Publish the site first, because the Configurable Self-Reg Page is listed only after the site's first publish
B. Change the login page type to Login Discovery, Default, or Visualforce, because the Experience Builder type blocks it
C. Assign the admin the Manage Users permission, because the option is hidden from admins who can't create users
D. Clear the self-registration checkbox, save, and select it again so that the page type picklist is refreshed

Accepted Answer

Correct answer: B. Change the login page type to Login Discovery, Default, or Visualforce, because the Experience Builder type blocks it
The Configurable Self-Reg Page is available only when the login page uses the Login Discovery Page, Visualforce Page or Default Page type; with an Experience Builder login page it isn't offered. Publishing matters for using an Experience Builder login page, not for unlocking the configurable sign-up. Manage Users is required for the Execute Registration As user, not for seeing the option. Re-saving the checkbox doesn't change which page types are available.

Question 11

Ursa Major Solar is setting up an OpenID Connect authentication provider so customers can sign in to its Aura site with an outside account. The Salesforce admin asks the consultant how this option works. Which two statements are accurate? Choose 2 answers.
A. Authentication providers support authentication only and can't authorize any access to the third party's data
B. A registration handler creates or updates the Salesforce user after the provider has authenticated the person
C. An Apex class that implements the SamlJitHandler interface creates the user during authentication provider sign-in
D. Adding the site URL parameter to the Single Sign-On Initialization URL sends users to the site after login
E. The authentication provider requires the SAML identity type to be set to the Federation ID of the User object

Accepted Answer

Correct answer: B. A registration handler creates or updates the Salesforce user after the provider has authenticated the person | D. Adding the site URL parameter to the Single Sign-On Initialization URL sends users to the site after login
With an authentication provider, a registration handler takes the information returned by the identity provider, looks for a matching user and either creates or updates the user. Adding the site parameter to the Single Sign-On Initialization URL sends site users to that site after they authenticate, and it can change what type of user the handler creates. Most authentication providers handle both SSO and third-party data access. SamlJitHandler and the Federation ID identity type belong to SAML JIT provisioning, not to authentication providers.

Question 12

Universal Containers runs two Aura sites. The Salesforce admin built a report on a custom report type with Networks as the primary object and Network Activity Daily Metrics as the child, then mapped a dashboard that uses it in both sites' Experience Workspaces. The site manager of the second site sees the first site's post and comment counts, even after clicking Refresh. What is the cause?
A. The report has a Network ID filter, which pins its data to one site no matter which site's Workspaces it is viewed from.
B. Reports with Networks as the primary object combine data from every site in the org, so a separate report type is needed per site.
C. The dashboard was built in Lightning Experience, and Workspaces can apply site context only to dashboards built in Salesforce Classic.
D. Workspaces dashboards keep a 24-hour global cache, so the second site keeps showing the first site's last automatic refresh.

Accepted Answer

Correct answer: A. The report has a Network ID filter, which pins its data to one site no matter which site's Workspaces it is viewed from.
Reports based on the Networks object show data dynamically for the site they are viewed from, but adding a Network ID filter locks the report to that one site wherever it is displayed. Removing the filter lets one report serve every site. Networks-based report types are exactly what make site-specific data possible, so a separate report type per site isn't needed. Lightning-built dashboards only lose the Edit Dashboard link in Workspaces; they still show site-specific data. The 24-hour cache affects how fresh the data is, and the manager already clicked Refresh, so caching doesn't explain another site's numbers.

Question 13

Cumulus Financial removed the Delegated External User Administrator permission from a Customer Community Plus profile after a pilot ended. Weeks later, users on that profile can still view cases created by other users at their account and can still see roles. What explains this and what should the admin do?
A. Portal Super User and View Roles and Role Hierarchy were auto-enabled with delegation and stay on, so disable them manually
B. Sharing set recalculation runs asynchronously after a profile change, so the admin should wait for the overnight sharing recalculation to finish
C. Account role optimization keeps the old role assignments cached, so the admin should turn off account role optimization for the org
D. The affected users still hold active sessions from the pilot, so the admin should expire their sessions to apply the profile change

Accepted Answer

Correct answer: A. Portal Super User and View Roles and Role Hierarchy were auto-enabled with delegation and stay on, so disable them manually
When a user gets Delegated External User Administrator, Salesforce automatically enables Portal Super User for Customer Community Plus profiles and View Roles and Role Hierarchy for all users, and those permissions aren't automatically disabled when delegated administration is removed. The admin must remove them manually. Sharing sets don't apply to role-based Customer Community Plus record access here, and there's no overnight recalculation that would undo a lingering permission. Account role optimization changes how roles are created, not which profile permissions remain. Expiring sessions doesn't change the permissions still enabled on the profile.

Question 14

Universal Containers' support site still uses legacy Chat with a standard bot. Leadership wants an Agentforce Service agent to answer customers on the site. What should the Experience Cloud consultant recommend?
A. Keep legacy Chat and connect the Agentforce Service agent to the chat button so the bot hands off to it
B. Move to Enhanced Chat, because legacy Chat is retired and supports standard bots but never AI agents
C. Replace the chat button with a Channel Menu so the agent can answer through the existing Chat deployment
D. Clone the standard bot into an enhanced bot and keep it on legacy Chat so that Agentforce can then run it

Accepted Answer

Correct answer: B. Move to Enhanced Chat, because legacy Chat is retired and supports standard bots but never AI agents
Legacy Chat supports standard bots only and can't be used with AI agents, and Salesforce's published retirement date for it was February 14, 2026; Enhanced Chat (formerly Messaging for In-App and Web) works with Agentforce Service agents and enhanced bots. Connecting the agent to a legacy chat button isn't supported. A Channel Menu only lists contact channels and doesn't make legacy Chat compatible with AI agents. Cloning a standard bot into an enhanced bot is part of migrating to Enhanced Chat, so keeping it on legacy Chat defeats the purpose.

Question 15

Ursa Major Solar's registered-deal leads contain an internal margin field and a competitive notes field that only channel managers should see. Partners submit and track these deals in the Partner Central site. What should the Salesforce admin do to keep partners from seeing those two fields?
A. Set the external organization-wide default for Lead to Private so partners cannot open those fields on any lead
B. Use audience targeting to hide the record detail page from partners whenever those two fields contain a value
C. Assign partners a deal registration page layout without the fields and remove their field-level access
D. Remove the two fields from the Quick Create global action layout and leave the record page layout unchanged

Accepted Answer

Correct answer: C. Assign partners a deal registration page layout without the fields and remove their field-level access
Salesforce Help recommends page layouts to control field visibility for different users in deal registration, and field-level security is what actually prevents a profile from reading a field anywhere, including list views and reports. Removing the fields only from the global action layout hides them during submission but not on the record detail page after submission. The external org-wide default controls record access, not field access, and partners still need to see their own deals. Audience targeting changes which page variation a user sees, but it does not secure field data from the API or other views.

Question 16

Cloud Kicks wants members of its sneaker community to tag their questions with topics, including new topics that the site manager hasn't created. Which two statements about member-created topics are accurate? Choose 2 answers.
A. Site users need the Create Topics and Assign Topics permissions enabled in Setup to add new topics to their posts
B. A site manager can choose a member-created topic as a featured topic to highlight it on the site home page
C. Member-created topics are added to the Topics navigation menu automatically once ten posts have used them
D. Each member-created topic is hidden from other members until a site moderator approves it in Workspaces
E. A site can hold at most 25 member-created topics, so older ones are archived as members create new topics

Accepted Answer

Correct answer: A. Site users need the Create Topics and Assign Topics permissions enabled in Setup to add new topics to their posts | B. A site manager can choose a member-created topic as a featured topic to highlight it on the site home page
Members create topics with hashtags in the post body or in the topic suggestions box, and the Create Topics and Assign Topics permissions must be enabled for site users. Member-created topics can be found through search or highlighted as featured topics. They never join the navigational Topics menu automatically; navigational topics are curated by the site manager. Salesforce doesn't require moderator approval for a new topic, and 25 is the limit for featured topics and parent navigational topics, not for member-created topics.

Question 17

A Cumulus Financial admin created a pilot site months ago that was never activated and is still in Preview status. The pilot was cancelled, and the admin wants to archive it so that no one can reach it. What should the admin do?
A. Activate the site, then deactivate it so it becomes Inactive, and then archive it
B. Archive the site directly from Administration Settings, because Preview sites can be archived at any time
C. Deactivate the site from Preview status, and then archive it, without activating it first
D. Remove the site's profiles from Members, because an empty Preview site is archived automatically

Accepted Answer

Correct answer: A. Activate the site, then deactivate it so it becomes Inactive, and then archive it
Only inactive sites can be archived, and a Preview site must first be activated and then deactivated before it can be archived. A Preview site can't be archived directly. A site that has never been activated is not Active, so it cannot be deactivated straight from Preview. Removing members does not archive a site.

Question 18

Cloud Kicks is building an LWR site to showcase about 800 sneaker models, and the site manager plans to create a separate page with its own URL for each model. Which two recommendations should the Experience Cloud consultant make? Choose 2 answers.
A. Use one record detail page that displays each model's data, so all models share a single route
B. Keep the number of routes low, because each unique URL counts as a route and LWR sites cap routes
C. Turn on the Salesforce Community Page Optimizer to reduce the load time of the per-model pages
D. Enable progressive rendering so that each model's page loads its most important sections first
E. Export the model pages as a Lightning Bolt solution so the routes are stored outside the site

Accepted Answer

Correct answer: A. Use one record detail page that displays each model's data, so all models share a single route | B. Keep the number of routes low, because each unique URL counts as a route and LWR sites cap routes
LWR sites limit the number of routes, or unique URLs, and Salesforce recommends dynamic content such as a single record detail page instead of a unique page per content item, which keeps the route count low and performance high. Salesforce Community Page Optimizer and progressive rendering are both listed as unavailable on LWR templates. LWR templates don't support page export or Lightning Bolt Solutions, and exporting pages wouldn't reduce routes anyway.

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Practice Questions

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Experience Cloud Basics

Question 1 · Harder

Branding, Personalization, and Content

Question 5 · Medium

Question 6 · Easier

Question 7 · Medium

Templates and Themes

Question 8 · Medium

Question 9 · Easier

User Creation and Authentication

Question 10 · Medium

Question 11 · Medium · Choose 2

Adoption and Analytics

Question 12 · Medium

Administration, Setup, and Configuration

Question 13 · Harder

Question 14 · Easier

Question 15 · Medium

Question 16 · Easier · Choose 2

Question 17 · Harder

Customization Considerations and Limitations

Question 18 · Medium · Choose 2

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