Customization Considerations and Limitations7% of the exam
Feature limits for external user licenses
What external users can't do because of their license: API calls by license, username uniqueness, email templates, account teams, task reminder emails, and the 50,000-account ownership limit with person account owner power users.
Explain limitations across all Experiences.
~8 min read · 6 practice questions ·
What the exam expects
- Pick the license that gives external users API access, using the per-license daily API allocation.
- State the username uniqueness rule for Customer Community, Customer Community Plus, External Identity, Partner Community and Employee Community users.
- Recognise license-level gaps that no permission fixes: email templates, account teams and task reminder emails.
- Resolve an internal user approaching the 50,000-account ownership limit for role-based external users.
Key terms:
- Role-based license: a license whose users are assigned a role, such as Customer Community Plus or Partner Community.
- API calls per day: the per-user allocation a community license adds on top of the org's own API limits.
- Account team: a team of users who work together on an account.
- Person account owner power user: a user configured through the PersonAccountOwnerPowerUser object so it can own more than the standard 50,000 external accounts.
Key facts
Customer Community API calls
- Detail
- 0 per day
Customer Community Plus and Partner Community API calls
- Detail
- 200 per member (member-based), 10 per member (login-based) per day
Community API allocations
- Detail
- Added on top of the org's API limits
Customer, Customer Plus, External Identity usernames
- Detail
- Unique within the site's org
Employee Community usernames
- Detail
- Unique across all orgs the user belongs to
Partner usernames
- Detail
- Unique across all orgs by default; org-only setting can't be turned off
Email templates
- Detail
- Community and portal license users can't create or update them
Task reminders
- Detail
- No email for partner and portal users; bell icon instead
Account teams
- Detail
- Customers can't be added; partners can't create teams or add members
Account ownership limit
- Detail
- 50,000 accounts with role-based external users per owner
Beyond 50,000
- Detail
- Person account owner power user, or Support increase
Sources for this section (6)
- Usage Allocationhelp.salesforce.com (opens in a new tab)
- License Limitationshelp.salesforce.com (opens in a new tab)
- Creating Partner Usershelp.salesforce.com (opens in a new tab)
- Additional Limitationshelp.salesforce.com (opens in a new tab)
- Site Limitationshelp.salesforce.com (opens in a new tab)
- Account Ownership Limitationshelp.salesforce.com (opens in a new tab)
- Why doesn't raising the org's API limit help Customer Community users?
- When must a site user's username be unique across all Salesforce orgs?
- Where do partner users see reminders for upcoming tasks?
- Which accounts count toward an owner's 50,000-account limit?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Experience Cloud Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 37 lessons of the Experience Cloud Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (6 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams