Adoption and Analytics5% of the exam
Reputation, gamification and adoption practices
How to enable reputation and tune its levels and points, where recognition badges fit, and the adoption practices a site manager runs, including why the site manager is an internal member while trusted external members moderate.
Given a scenario, employ fundamental best practices for adoption and engagement.
~7 min read · 5 practice questions ·
What the exam expects
- Enable reputation for a site and know what it turns on and what it removes.
- Design reputation levels within the documented minimum and maximum, with names and images, and tune point values to reward the behaviour the site needs.
- Recommend adoption and engagement practices: a site manager watching trends, reputation and badges, Insights for acting on new members, and member flagging.
- Decide who can be the site manager and how a trusted external member can still help.
Key terms:
- Reputation: a point system and set of levels that rewards members for participating; needs Chatter for the site.
- Reputation level: a named point range with an image, shown on profiles and on hover.
- Recognition badge: a badge that acknowledges a member's accomplishment.
- Site manager: an internal site member with Manage Experiences who nurtures engagement.
Key facts
Enable reputation
- Detail
- Administration | Preferences, Enable setup and display of reputation levels
Chatter influence
- Detail
- Removed from the profile Contribution section when reputation is on
Gamification prerequisite
- Detail
- Chatter enabled for the site
Default levels
- Detail
- 10 added on enable
Level count
- Detail
- Minimum 3, maximum 50
Best answer
- Detail
- 20 points by default for the answerer
Stop an action earning points
- Detail
- Set its points to 0
Site manager
- Detail
- Internal user, member of the site
Assign a site manager
- Detail
- Manage Experiences permission
Sources for this section (6)
- Enable Reputationhelp.salesforce.com (opens in a new tab)
- Gamificationhelp.salesforce.com (opens in a new tab)
- Reputation Levelshelp.salesforce.com (opens in a new tab)
- Reputation Pointshelp.salesforce.com (opens in a new tab)
- Site Managerhelp.salesforce.com (opens in a new tab)
- Assign a Site Managerhelp.salesforce.com (opens in a new tab)
- Why can't a site manager show Chatter influence alongside reputation levels?
- When does the Reputation section fail to appear in Experience Workspaces?
- Why does an inactive user earn nothing when an active member likes their post?
- Which permission makes an internal member the site manager?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Experience Cloud Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 37 lessons of the Experience Cloud Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (5 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
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