Adoption and Analytics5% of the exam
Moderation rules, flagging and moderator permissions
How member and content criteria drive content rules (block, review, replace, flag) and rate rules on Aura sites, the order rules run in, how members flag content, and which permissions let internal or external moderators act.
Analyze and apply Experience Moderation features.
~8 min read · 5 practice questions ·
What the exam expects
- Build member criteria and content criteria, and combine them in a rule that targets the right members and content.
- Choose the content rule action (block, review, replace, flag) or a rate rule from a requirement, and predict the result when several rules match.
- Turn on member flagging and explain what it enables.
- Pick the moderation permissions for an internal or external moderator, and state what each one doesn't allow.
Key terms:
- Member criteria: a reusable group of members by user type, profile, creation date or lack of contributions.
- Content criteria: a keyword list that a content rule matches against posts and comments.
- Content rule: a rule that blocks, holds for review, replaces keywords with asterisks, or flags matching content.
- Rate rule: a rule that notifies moderators or freezes a member who creates too much content in a time frame.
Key facts
Rule order
- Detail
- Block, review, replace, flag; oldest first for the same action
Rule limit
- Detail
- 30 rules per org, content and rate combined
Criteria limits
- Detail
- 30 keyword lists and 100 member criteria per org; 2,000 keywords per list
No content criteria
- Detail
- The rule blocks, reviews or flags all posts and comments
Frozen by a rate rule
- Detail
- Frozen in every site the member belongs to
Pending content
- Detail
- Seen only by the author and moderators
Member flagging
- Detail
- Administration | Preferences, Allow members to flag content
Freezing members
- Detail
- Moderate Experience Users
Sources for this section (6)
- Create Ruleshelp.salesforce.com (opens in a new tab)
- Create Criteriahelp.salesforce.com (opens in a new tab)
- Moderation Limitshelp.salesforce.com (opens in a new tab)
- Review and Approvehelp.salesforce.com (opens in a new tab)
- Enable Flagginghelp.salesforce.com (opens in a new tab)
- Assign a Moderatorhelp.salesforce.com (opens in a new tab)
- Why does freezing a member through a rate rule reach beyond the site where the spam appeared?
- When does a content rule apply to every member of the site?
- Why can a moderator flag an item in a site where Allow members to flag content is off?
- Who receives a rate rule's notification email?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Experience Cloud Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 37 lessons of the Experience Cloud Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (5 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams