Configuring Mobility10% of the exam
Field Service mobile app versus Salesforce mobile app
When to give a user group the offline-first Field Service mobile app instead of the Salesforce mobile app: what only the Field Service app offers, what the Salesforce mobile app and iPad Safari can't do with field service records, and why Visualforce and LWC quick actions must become Field Service Mobile Flows.
Distinguish between Field Service Mobile and Salesforce Mobile app capabilities.
~6 min read · 6 practice questions ·
What the exam expects
- Recommend the Field Service mobile app or the Salesforce mobile app for a user group based on connectivity, licence and the tasks they perform.
- Name capabilities that exist only in the Field Service mobile app, such as offline priming, service reports with signatures, the Inventory tab and the work order overview screen.
- State what the Salesforce mobile app, Salesforce for iOS and iPad Safari can't do with field service records.
- Replace desktop customizations the Field Service app doesn't support, such as Visualforce and LWC quick actions, with a Field Service Mobile Flow.
Key terms:
- Field Service mobile app: the offline-first iOS and Android app for mobile workers, licensed by Field Service Mobile.
- Salesforce mobile app: the general Salesforce app, in which most field service features are available.
- Priming: downloading the records a worker is likely to need so they can work offline.
- Classic Dispatch Console: the managed package dispatcher console, replaced by the Scheduling Console as of Summer '26.
Key facts
Field Service mobile app
- Detail
- Offline-first, iOS and Android
Licence for the Field Service app
- Detail
- Field Service Mobile user license
Reconnecting after offline edits
- Detail
- App syncs changes and flags conflicts
Inventory tab offline
- Detail
- Not available
Create Service Report in Salesforce mobile app
- Detail
- Not available
Classic Dispatch Console in Salesforce mobile app
- Detail
- Not available
Salesforce for iOS
- Detail
- Can't create service appointments, resources or absences
Linked articles in Salesforce mobile app
- Detail
- Read-only
Visualforce in the Field Service app
- Detail
- Not supported, including layout components
Console naming
- Detail
- Scheduling Console replaces Classic Dispatch Console as of Summer '26
Sources for this section (5)
- When does the Field Service app flag conflicts to the worker?
- Why does a new technician see "Oops, you have not been set up as a Service Resource"?
- Why can't a supervisor attach a knowledge article to a work order from the Salesforce mobile app?
- Which console replaces the Classic Dispatch Console as of Summer '26?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Agentforce Field Service and Operations Consultant pack
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- All 38 lessons of the Agentforce Field Service and Operations Consultant guide, with reading progress
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