Configuring Mobility10% of the exam
Field Service Mobile Flows and app extensions
How to put a business process into the Field Service mobile app: the Field Service Mobile Flow type and the design rules it imposes, image capture with File Upload, app extensions and their Scoped to Object Types and Launch Value fields, and the user setup a worker needs before any of it appears.
Given a scenario, configure the Field Service app to support key business processes.
~7 min read · 9 practice questions ·
What the exam expects
- Choose the Field Service Mobile Flow type for guided processes in the app, and reject screen flows, Visualforce and Lightning component actions.
- Design a mobile flow that respects the app's rules: create, update and delete at the end, no pausing, no fault connectors, supported screen components only.
- Connect a flow or another installed app to the Field Service mobile app with an app extension, and troubleshoot its Scoped to Object Types and Launch Value.
- Confirm the user setup a worker needs before any custom action appears: permission set, system permissions and a Technician service resource.
Key terms:
- Field Service Mobile Flow: the flow type the Field Service mobile app runs.
- App extension: a Field Service Mobile Settings entry that launches a flow or passes record data to another app.
- Scoped to Object Types: the object API name whose action menu shows the extension.
- Launch Value: what the extension launches; for a flow, its API name.
Key facts
Flow type the app runs
- Detail
- Field Service Mobile Flow; CRM Core App screen flows aren't supported
Run a flow from the app
- Detail
- Run Flows permission
Create, update, delete placement
- Detail
- Only at the end, no screens after or between
Pausing
- Detail
- Paused flows aren't supported
Decision element
- Detail
- Up to nine conditions
Flow text areas
- Detail
- 2,000-character limit
Image capture
- Detail
- Screen with a File Upload component
Flow extension values
- Detail
- Type Flow, Launch Value the flow's API name
Mobile system permissions
- Detail
- Field Service Standard, Field Service Mobile, API Enabled
Service resource for login
- Detail
- Resource Type Technician
Sources for this section (5)
- Why would a flow that runs fine on desktop fail in the app when a managed package delivered it?
- When an image-capture flow needs to show which photos were saved, what should the admin add?
- Why would supervisors and technicians see different app extensions?
- What error appears when an app extension's Launch Value passes a URL from a formula field?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Agentforce Field Service and Operations Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 38 lessons of the Agentforce Field Service and Operations Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
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