Configuring Mobility10% of the exam
Field Service Mobile Settings, priming and notifications
What Field Service Mobile Settings control and how to give each profile its own configuration: branding, Enable Full Edit on Records, the date picker range that drives priming, push notifications and whose settings they follow, geolocation update frequency, and the related list limit override.
Understand the available Field Service Mobile settings.
~6 min read · 7 practice questions ·
What the exam expects
- Create Field Service Mobile Settings configurations and assign them to profiles so groups such as contractors, supervisors and technicians get different branding, extensions, editing and tracking.
- Restrict or allow editing from the app with Enable Full Edit on Records.
- Tune priming with Past Days and Future Days in the Date Picker, and know when performance priming with briefcases is the better tool.
- Set up push notifications and predict who receives them, whose settings apply and when assignment and dispatch alerts arrive separately.
- Adjust geolocation polling and lift the 50-record related list limit.
Key terms:
- Field Service Mobile Settings: a configuration record of app settings assigned to user profiles.
- Mobile Settings Assignment: the Setup page that maps settings configurations to profiles.
- Priming: downloading the records a worker needs so the app works offline.
- Date picker range: Past Days and Future Days in the Date Picker, which set how many days of appointments are primed.
- Geolocation Update Frequency: how often a moving device's location is polled, with a separate Backgrounded value.
Key facts
Default configuration
- Detail
- Field Service Mobile Settings, assigned to all profiles
Assign configurations
- Detail
- Mobile Settings Assignment, by user profile
Restrict editing from the app
- Detail
- Leave Enable Full Edit on Records cleared
Date picker default
- Detail
- 45 days past and 45 days future
High Volume Briefcase
- Detail
- Up to 400,000 records
Notification settings used
- Detail
- The initiating user's mobile settings
Own changes
- Detail
- No notification to the user who made them
iOS background poll
- Detail
- 500 m moved plus the longer of five minutes or the Backgrounded value
Related list display
- Detail
- 50 records; override with RELATED_LIST_LIMIT_OVERRIDES
Android branding hex values
- Detail
- Six digits
- Why can polled location points be drawn as lines on a dispatcher's Gantt map?
- When does an offline device report where it is?
- When does an iOS device in the background send a location poll?
- How many records can High Volume Briefcase support?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
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