Managing Resources16% of the exam
Time sheets, time sheet entries and approvals
How a time sheet tracks one service resource over a period, how its entries tie time to work orders and line items, how templates create time sheets, and why an approval process is what puts Submit in the Field Service mobile app.
Explain the relationships between time sheets, time sheet entries, service resources, and Work Orders.
~7 min read · 4 practice questions ·
What the exam expects
- Describe the data model: a time sheet belongs to one service resource for one period, its entries record individual tasks, and an entry can reference a work order and a work order line item.
- Explain how time sheet templates create time sheets, when they're created and for which resource type.
- List the setup steps for mobile time sheets and explain why an approval process is required for Submit.
- Predict what mobile workers can and can't do with time sheets in the Field Service mobile app, including editing after submission.
Key terms:
- Time sheet: a log of a service resource's time and attendance, with a start date and an end date.
- Time sheet entry: a period when a service resource performs a specific function, such as travel or a repair.
- Time sheet template: the setup record that automatically creates time sheets for a set time period, such as a week or month.
- Time Sheet approval process: the approval process on the Time Sheet object that a mobile worker's Submit starts.
Key facts
Time sheet scope
- Detail
- One service resource, Start Date to End Date
Entry links
- Detail
- Time Sheet; optional Work Order and Work Order Line Item
Default status values
- Detail
- New, Submitted, Approved (customizable)
Template timing
- Detail
- Created one day before the start date
Template eligibility
- Detail
- Technician service resources only
Fields shown in the app
- Detail
- Up to four from Time Sheet Detail
Offline history
- Detail
- Up to 100 past time sheets
No approval process
- Detail
- Submit button isn't shown
Submitting
- Detail
- Must be online
Pending or approved sheets
- Detail
- Not editable in the app; quick action or flow can update status
- When can a mobile worker see a time sheet while offline?
- When does the time sheet icon show on a mobile worker's Profile tab?
- Which permission is needed to create a time sheet in the app?
- How does another user get access to someone's time sheet in the app?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Agentforce Field Service and Operations Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 38 lessons of the Agentforce Field Service and Operations Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Practice exams purchase adds inline bank questions and topic practice (4 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Choose guide-only, practice-only, or save $4 with both