Updated for the 2026 exam outline
Salesforce Agentforce Service Consultant
Practice Exam
The Salesforce Agentforce Service Consultant certification, formerly Salesforce Certified Service Cloud Consultant, is an intermediate Salesforce credential that requires the Platform Administrator credential first. It validates designing contact-center solutions on Service Cloud and Agentforce: case management, knowledge, channels, analytics, and integrations. The exam has 60 scored questions plus 5 unscored questions, a 105-minute time limit, and a 78% passing score. Its official outline covers 8 weighted sections, the largest being Agentforce Service Solution Design at 15% of the exam.
The Agentforce Service Consultant exam (renamed from Service Cloud Consultant in July 2026) covers contact-center design: case management, knowledge, channels, analytics, integrations, and Agentforce for Service. It has one of the highest passing scores on the ladder.
Reviewed questions · Explanations with sources · Timed mock exams and section drills
Last updated
Curated question bank
How many reviewed Agentforce Service Consultant practice questions are there?
304 reviewed Agentforce Service Consultant questions, and every one is written to the current official exam outline.
Every question in this bank is written to the current official Agentforce Service Consultant exam outline, and each one is verified against Salesforce documentation before it is published — no dumps, no recycled answer keys.
Full mock exam
60 questions in 105 minutes, drawn to match the real exam's section weighting.
Single-section drills
Pick one exam section and drill only its questions until that weight stops costing you marks.
Reviewed questions by exam section
| Exam section | Weight | Reviewed questions |
|---|---|---|
| Industry Knowledge | 12% | 36 |
| Implementation Strategies | 12% | 37 |
| Agentforce Service Solution Design | 15% | 46 |
| Knowledge Management | 12% | 37 |
| Intake and Interaction Channels | 13% | 40 |
| Case Management | 13% | 39 |
| Contact Center Analytics | 13% | 39 |
| Integrations | 10% | 30 |
| Total | 100% | 304 |
How long is the Agentforce Service Consultant exam and what score do you need?
60+5
Scored + unscored questions
105 min
Time limit
78%
Passing score
$200
Registration (retake $100)
Facts last verified against the official exam guide in July 2026. Always confirm current details in the official Salesforce exam guide.
What is on the Salesforce Agentforce Service Consultant exam?
The official Agentforce Service Consultant outline has 8 weighted sections. Mock exams draw questions in these proportions, so your practice mirrors the real exam. Your readiness score is weighted the same way.
| Exam section | Weight |
|---|---|
| Industry Knowledge | 12% |
| Implementation Strategies | 12% |
| Agentforce Service Solution Design | 15% |
| Knowledge Management | 12% |
| Intake and Interaction Channels | 13% |
| Case Management | 13% |
| Contact Center Analytics | 13% |
| Integrations | 10% |
Why practise with a reviewed bank instead of a dump site?
Written to the current outline
All 304 questions map to a section of the current official Agentforce Service Consultant outline, so nothing you practise is testing a retired topic.
Verified against the docs
Every question and explanation is checked against Salesforce documentation by a human reviewer before it goes live, and the sources travel with the explanation.
Mock exams and section drills
Sit a weighted 60-question mock in 105 minutes, then drill the single section your readiness score says is costing you the pass.
Common questions about the Agentforce Service Consultant exam
How many questions are on the Salesforce Agentforce Service Consultant exam?▾
The Agentforce Service Consultant exam has 60 scored questions plus 5 unscored questions, with a time limit of 105 minutes.
What is the passing score for the Agentforce Service Consultant exam?▾
The passing score is 78%. Certifyforce's readiness score weights your practice results by the official section weights so you know whether you'd clear that bar.
How much does the Agentforce Service Consultant exam cost?▾
Registration is USD $200 plus applicable taxes, and retakes cost USD $100. Quality practice is the cheapest way to avoid paying for a retake.
Is there a prerequisite for the Agentforce Service Consultant exam?▾
Yes — Salesforce requires the Platform Administrator credential before you can take the Agentforce Service Consultant exam. Salesforce positions Agentforce Service Consultant as a intermediate credential.
How many practice questions are in the Agentforce Service Consultant question bank?▾
304 reviewed questions, spread across all 8 sections of the current official exam outline. Every question is written to that outline and verified against Salesforce documentation before it is published. A mock exam draws 60 of them and gives you 105 minutes, matching the real exam's section weighting.
Are these real exam questions or braindumps?▾
No. Certifyforce writes original practice questions aligned to the official exam outline. Using leaked exam questions (dumps) violates the Salesforce certification agreement and can get your credentials revoked — original scenario practice builds the same skills without the risk.
What topics are on the Agentforce Service Consultant exam?▾
The exam covers 8 sections: Industry Knowledge (12%), Implementation Strategies (12%), Agentforce Service Solution Design (15%), Knowledge Management (12%), Intake and Interaction Channels (13%), Case Management (13%), Contact Center Analytics (13%), Integrations (10%).
How is Certifyforce different from other practice exams?▾
Most sites sell recycled dumps with no sourcing. The Agentforce Service Consultant bank is written to the current official outline and reviewed by a human, and every question is verified against Salesforce documentation. You get a per-section readiness score, and you can drill a single exam section instead of resitting the whole mock.
Which other Salesforce Consultant certifications are there?
Design and deliver cloud solutions for customers.
Know if you're ready before you pay for the exam.
Sit a weighted 60-question mock exam from the 304-question Agentforce Service Consultant bank, then drill whichever section your readiness score says is weakest.
Start a Mock Exam