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Troubleshooting12% of the exam

Packaging logs and working support cases

How to package Tableau Server logs with tsm maintenance ziplogs or a TSM web UI snapshot (date ranges, optional data, archive location), keep archives before cleanup, and send logs and other files to a Tableau Support case.

Official exam objective
4.2 Understand how to: 4.2.1 Reset passwords for a Tableau user or Tableau Run-As Service account; 4.2.2 Package log files for reporting; 4.2.3 Use tsm to validate site resources; 4.2.4 Rebuild the search index; 4.2.5 Use maintenance analysis reports; 4.2.6 Create/open support requests.

~6 min read · 12 practice questions

What the exam expects

  • Build a tsm maintenance ziplogs command for a given time window, set of optional data and file name.
  • Generate, download, upload or delete a log file snapshot from the TSM web UI Maintenance tab.
  • Find and change the folder where log archives are written, and archive logs safely before cleanup.
  • Upload an archive to an existing Tableau Support case with send-logs, including its network prerequisite.
  • Choose how to send any file to Tableau Support by its size and type.

Key terms:

  • ziplogs: the tsm maintenance command that creates a zip archive of Tableau Server log files.
  • Log file snapshot: the archive ziplogs or the TSM web UI produces for archival or for Tableau Support.
  • basefilepath.log_archive: the TSM configuration key naming the folder where snapshots are written.
  • send-logs: the tsm maintenance command that uploads an archive to Tableau and links it to a support case.
  • Egnyte link: the secure file transfer link a support engineer provides for large non-log files.

Key facts

ziplogs with no dates
Detail
At most two days of logs, starting 00:00 GMT
Source
tsm maintenance (opens in a new tab)
--startdate/--enddate time
Detail
Quoted, read as GMT; files keep local time
Source
tsm maintenance (opens in a new tab)
--minimumdate
Detail
Not with --startdate, --enddate or --all
Source
tsm maintenance (opens in a new tab)
--all
Detail
msinfo, netstat, latest dump; no PostgreSQL data
Source
tsm maintenance (opens in a new tab)
Same file name exists
Detail
ziplogs fails unless -o
Source
tsm maintenance (opens in a new tab)
Default archive folder
Detail
basefilepath.log_archive, ...\tabsvc\files\log-archives
Source
Log File Snapshots (opens in a new tab)
Changing a basefilepath
Detail
Existing files are not moved
Source
tsm File Paths (opens in a new tab)
send-logs
Detail
-c, -e and -f all required
Source
tsm maintenance (opens in a new tab)
send-logs network
Detail
Outbound to report-issue.tableau.com:443 and listed hosts
Source
Communicating with the Internet (opens in a new tab)
Direct case attachment
Detail
Up to 2 GB per file
Source
Sending Files to Tableau Support (opens in a new tab)
Egnyte upload
Detail
Up to 25 GB per file; split larger files
Source
Sending Files to Tableau Support (opens in a new tab)
Sources for this section (5)

Check yourself

  • When ziplogs runs without -f, what is the archive called?
  • How long does ziplogs wait for the command to finish by default?
  • When did the H:mm time option for --startdate and --enddate arrive?
  • What naming advice does Tableau give for a ziplogs archive file?

The questions are free to read. Answers with their sources and self-grading are included with the pack.

Keep reading with the Tableau Server Administrator pack

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Practice for the Tableau Server Administrator exam