Policies and Settings22% of the exam
Channel management tools and org channel permissions
How to configure channel management for launch: org-level channel permissions that workspaces can't override, who can create multi-workspace channels, extending channel management tools to private channels, and posting permissions plus @channel guidelines for announcement channels.
Recommend launch configuration for the client's channel management settings.
~7 min read · 7 practice questions ·
What the exam expects
- Recommend org-level channel permissions (such as Archive channels) and decide whether individual workspaces may edit them.
- Name who controls the Create new multi-workspace channels permission and what it covers.
- Explain who can use channel management tools by default, how private channel management is extended on Business+ and Enterprise plans, and what managers can't see.
- Configure posting permissions and thread replies for an announcement channel, and pair @channel/@here guidelines with posting permissions.
Key terms:
- Permissions dashboard: Roles & permissions, Account types, where owners set which role types can take channel actions.
- Channel management tools: a central admin dashboard listing channels with actions such as archive, rename and edit posting permissions.
- Multi-workspace channel: a channel shared across several workspaces in one Enterprise org.
- Posting permissions: per-channel control of who can post, whether threads are allowed, and who can use @here/@channel.
Key facts
Org vs workspace channel permissions
- Detail
- Org-level settings override workspace-level settings
Locking an org permission
- Detail
- Org Owner chooses whether individual workspaces can edit it
Multi-workspace channel permission
- Detail
- Org Owners and Org Admins edit Create new multi-workspace channels
Channel management tools plans
- Detail
- Business+ and Enterprise plans only
Business+ private channels in the tools
- Detail
- Only after the all-conversations export request is approved
Enterprise default for private channels
- Detail
- Org Primary Owner only, until extended
Private content
- Detail
- Managers can't see private channel messages or files in the tools
Specific posters
- Detail
- Up to 100 people per channel
Posting permissions beyond #general
- Detail
- Business+ and Enterprise+
@everyone
- Detail
- Only in #general, by members who can post there
Sources for this section (6)
- Adjust channel permissionsslack.com (opens in a new tab)
- Multi-workspace channelsslack.com (opens in a new tab)
- Channel management permissionsslack.com (opens in a new tab)
- Posting permissionsslack.com (opens in a new tab)
- Slack plansslack.com (opens in a new tab)
- Set Up and Manage Slack Channelstrailhead.salesforce.com (opens in a new tab)
- Why is an org-level Archive channels permission better than 12 workspace settings?
- When can Business+ owners see private channels in channel management tools?
- Who manages private channels across an Enterprise org by default?
- Why pair notification guidelines with posting permissions rather than rebuild busy channels?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
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