Policies and Settings22% of the exam
Analytics dashboard access, tabs and metrics
Who can open workspace and org analytics by plan, how to widen access or turn off member analytics org-wide, what the Workspaces dashboard compares, and how to read claimed versus total members and Messages posted versus Messages sent.
Enable Org and Workspace Owners to use analytics dashboard.
~7 min read · 6 practice questions ·
What the exam expects
- Show Org Owners where org-level analytics live and which dashboard compares workspaces.
- Explain default analytics access by plan and how a Workspace Owner or Org Owner widens or restricts it.
- Turn off member-level metrics for every workspace in an Enterprise org.
- Interpret membership metrics (total, claimed, active) and the difference between Messages sent and Messages posted.
- Coach owners to use member data for team trends, not individual evaluation, and know the public-channel limit on Pro and Business+.
Key terms:
- Workspace analytics: the per-workspace dashboard (Overview, Channels, Members and other tabs).
- Org-level analytics: the Enterprise org dashboards in Organization settings, including the Workspaces dashboard.
- Claimed members: people who have signed in at least once.
- Member analytics: the per-member Members tab, which Org Owners can disable org-wide.
Key facts
Default access on Pro and Business+
- Detail
- Workspace Owners and Admins only
Default access on Free
- Detail
- All members, not guests
Widen access
- Detail
- Workspace settings, Permissions, Workspace Analytics
Turn off member analytics org-wide
- Detail
- Org Owners uncheck Enable member analytics; also blocks the member analytics API
Workspaces dashboard
- Detail
- Org-level dashboard only, Enterprise plans
Claimed members
- Detail
- Signed in at least once
Messages sent
- Detail
- Excludes apps and bots
Channel Messages posted
- Detail
- Includes apps and bots
Channels tab on Pro and Business+
- Detail
- Public channels only
Sources for this section (2)
- Why can Messages posted on the Channels tab exceed Messages sent on the Overview tab?
- When should you report claimed members instead of total members?
- Which dashboard compares activity across workspaces in an Enterprise org?
- Who has detailed analytics access by default on Pro and Business+?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Slack Consultant pack
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The pack includes:
- All 38 lessons of the Slack Consultant guide, with reading progress
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