What is the active auto-response rules?

One case rule at a time; variations are entries.

What is the auto-response entry evaluation?

Stops at the first match and sends that entry's template.

Default Response Template on Web-to-Case Settings is sent.

None, so add a no-criteria catch-all entry.

Up to five; Age Over is required and unique per entry.

Based on last modification time.

Business hours on the rule entry.

Automating cases with rules, flows and Einstein | Platform Administrator Study Guide

Fact	Detail	Source
Active auto-response rules	One case rule at a time; variations are entries	Auto-Response Rules (opens in a new tab)
Auto-response entry evaluation	Stops at the first match and sends that entry's template	Auto-Response Rules (opens in a new tab)
No auto-response entry matches (web)	Default Response Template on Web-to-Case Settings is sent	Web-to-Case (opens in a new tab)
Email-to-Case default template	None, so add a no-criteria catch-all entry	Auto-Response Rules (opens in a new tab)
Active escalation rules	One at a time	Escalation Rules (opens in a new tab)
Escalation actions per entry	Up to five; Age Over is required and unique per entry	Escalation Actions (opens in a new tab)
Restart clock on every update	Based on last modification time	Escalation Rule Entries (opens in a new tab)
Clock only while support is open	Business hours on the rule entry	Escalation Rule Entries (opens in a new tab)
Support process controls	Available case Status values, via a record type	Business Processes (opens in a new tab)
Automate Value	Saves prediction when it meets the confidence threshold	Einstein Case Routing (opens in a new tab)