Administration11% of the exam
Recycle Bin restores and permanent deletion
What the Account Engagement recycle bin keeps and what is deleted outright, how to restore assets and prospects, why deleted prospects come back, and how an admin permanently deletes a prospect for good.
Describe the capabilities of the Account Engagement Recycle Bin.
~6 min read · 8 practice questions ·
What the exam expects
- Restore a deleted asset or prospect from the recycle bin in the Lightning App.
- Name the items that are deleted permanently instead of being recycled, and the one whose values can be recovered.
- Explain why a deleted prospect reappears without anyone restoring it.
- Permanently delete a prospect, including one synced to a Salesforce lead or contact, and predict what is lost.
- Describe how the recycle bin relates to usage limits and to deleting a campaign that still has assets.
- Key terms: recycle bin (where deleted Account Engagement items wait, restorable); Undelete (the restore action); permanent delete (the admin-only action that erases a prospect); full sync (a resync of all values from Salesforce).
Key facts
Lightning App path
- Detail
- Account Engagement Settings tab, Recycle Bin
Emptying the bin
- Detail
- Not possible
Usage limits
- Detail
- Recycled items don't count
Tags
- Detail
- Deleted permanently; never in the bin
Content files
- Detail
- Shown in the bin but can't be restored
Opportunity and prospect account custom fields
- Detail
- Deleted permanently; re-create, then full sync for values
Undeleted Salesforce record
- Detail
- Restores the deleted prospect it syncs with
Permanent delete permission
- Detail
- Account Engagement Administrator role
Permanent delete duration
- Detail
- Up to 30 days, with an email when complete
- Why might report numbers shift after a permanent deletion?
- When the business unit allows duplicate emails, what undeletes a prospect on a form submit?
- When a deleted prospect was tied to a person account, what happens to the account record?
- How do you restore many recycled items at once?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Marketing Cloud Account Engagement Specialist pack
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