Administration, Setup, and Configuration25% of the exam
Topics: navigational, featured and automatic assignment
How to choose and set up navigational, featured, content and member-created topics in an Aura site: UI limits and the API for deeper hierarchies, the topic catalog, merging and its permissions, topic metrics, and mapping Knowledge data categories to topics automatically.
Determine steps to configure and set up Topics.
~7 min read · 13 practice questions ·
What the exam expects
- Pick the topic type for a goal: site map, home page highlights, organizing original content, or member tagging.
- Set up navigational topics within the UI limits, and know when the API is needed for deeper levels.
- Add the topic catalog, and use topic metrics before consolidating topics.
- Merge topics with the right permissions and predict what survives a merge.
- Map Knowledge data categories to topics for existing and future articles, and plan for site-specific rules.
Key terms:
- Navigational topic: a curated topic in the Topics menu, with up to two UI levels of subtopics and a banner image.
- Featured topic: a topic highlighted in the body of the home page with its own thumbnail.
- Content topic: a topic enabled for content so it can be associated with native content.
- Topic catalog: the page showing the whole navigational topic hierarchy, opened from a More Topics... link.
- Automatic topic assignment: a rule mapping a data category to topics so its articles are tagged.
Key facts
Navigational UI limits (Customer Service site)
- Detail
- 25 parents; 10 at level two; 10 at level three
Beyond the UI
- Detail
- Connect REST API or Connect in Apex: five more levels of 10; 2,775 total
Featured topics
- Detail
- Up to 25; 385 x 385 thumbnails on the home page
Content topics
- Detail
- Up to 5,000; enable 10 at a time; not creatable in Experience Management
More Topics... link
- Detail
- Appears only with at least one subtopic
Merge permissions
- Detail
- Merge, Delete, Edit and Assign Topics
Topic metrics
- Detail
- Uses in past 60 days and followers, on the topic detail page
Automatic assignment
- Detail
- Future articles always; existing only with the option; per site
Sources for this section (7)
- Navigational Topicshelp.salesforce.com (opens in a new tab)
- Featured Topicshelp.salesforce.com (opens in a new tab)
- Content Topicshelp.salesforce.com (opens in a new tab)
- Topic Cataloghelp.salesforce.com (opens in a new tab)
- Manage Topicshelp.salesforce.com (opens in a new tab)
- Topics Overviewhelp.salesforce.com (opens in a new tab)
- Automatic Topic Assignmenthelp.salesforce.com (opens in a new tab)
- Why do articles published after a data category was linked to a navigational topic not appear on it?
- When does the More Topics... link become available?
- Which permissions does merging topics require?
- Why must automatic topic assignment rules be built twice for articles shared by two sites?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Experience Cloud Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 37 lessons of the Experience Cloud Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (13 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams