Customer Discovery17% of the exam

Planning analysis work across lifecycle phases

How a business analyst sequences analysis work across the implementation lifecycle: discovery first, a business analysis plan per phase, high-level scope up front with just-in-time detail in iterative delivery, reuse of current-state maps, and routing newly found scope to the sponsor.

Official exam objective
Apply the implementation lifecycle for planning business analysis activities.

~7 min read · 8 practice questions ·

What the exam expects

  • Place discovery and current-state analysis early in the lifecycle, before design and build.
  • Order BA activities so each one feeds the next: goals and current state, process mapping and elicitation, requirements, user stories with acceptance criteria, build support, UAT.
  • Produce a business analysis plan that maps activities, deliverables and stakeholder involvement to each phase or region.
  • Adjust the plan for iterative delivery: high-level scope up front, detail just in time.
  • Know when to revisit current-state maps, and what to do with scope found during discovery or after sign-off.

Key terms: implementation lifecycle (plan, build, test, deploy and monitor phases a change moves through); business analysis plan (the list of all BA activities across the project); waterfall (all scope defined before work starts); iterative or agile (scope continuously defined and refined); backlog refinement (preparing upcoming backlog items so they are ready).

Key facts

ALM phases
Detail
Plan, build, test, deploy, monitor
Order
Detail
Analysis comes before architecture and before build
Business analysis plan
Detail
Lists all BA activities that take place throughout the project
Waterfall scope
Detail
Entire scope defined before the project begins
Agile scope
Detail
Requirements and scope continuously defined and refined
Backlog detail
Detail
Higher-priority items carry more detail so they are work-ready
Refinement cadence
Detail
Every 2 weeks, a couple of sprints ahead (Salesforce's own Scrum practice)
Elicitation timing
Detail
Throughout the lifecycle, not a one-off
UAT timing
Detail
Last stage before go-live, after QA, with written sign-off
Sources for this section (8)
  • Why is discovery planned before design and build?
  • When does a backlog item get its detailed requirements in Scrum?
  • What does a business analysis plan contain?
  • Why can't overlooked requirements simply be added mid-project?

The questions are free to read. Answers with their sources and self-grading are included with the pack.

Keep reading with the Business Analyst pack

  • Core concepts
  • Exam traps
  • Worked scenario

The pack includes:

  • All 22 lessons of the Business Analyst guide, with reading progress
  • Interactive decision walks and step-by-step sequence steppers
  • Inline practice questions and one-click topic practice (8 questions for this lesson)
  • An official source cited for every claim
  • An AI tutor that answers from the guide
  • Unlimited timed practice exams

Practice for the Business Analyst exam