Leveraging Adjacent Roles/Skills19% of the exam
Process mapping, platform capabilities and build trade-offs
The business and technical capabilities a vision depends on: delivery implications and business analysts, processes framed by input and outcome, process maps and analysis before architecture, the Salesforce Platform capability areas, and the deployment trade-offs and design debt that decide what actually ships.
Given a scenario, determine the technical and business capabilities that underpin delivery of vision to solution.
~8 min read · 14 practice questions ·
What the exam expects
- Name what delivering a vision will take (technology, organization, capabilities, leadership) and bring in business analysts to strengthen viability.
- Frame a business process by its input and outcome, then use a process map to check it against the organization's objectives and capabilities.
- Argue for business analysis before architecture and build, and answer "we haven't got time for that".
- Map a delivery need to the Salesforce Platform capability area that underpins it.
- Handle build trade-offs in deployment and recognize and manage design debt.
- Key terms: business process map (a visual of the steps, who does what, context and how success is measured); input and outcome (the start and end that define a process and its scope); prioritization matrix (a tool to weigh effort against value); design debt (good design solutions set aside for short-term goals).
Key facts
Delivery implications
- Detail
- Technology, organizational structures/processes, capabilities, leadership
Viability help
- Detail
- Business analysts
Process definition
- Detail
- By input and outcome, not application
Map scope
- Detail
- Can cross departments and include external partners
Which projects need analysis
- Detail
- Every project, no matter how small
Platform foundation
- Detail
- Hyperforce (Infrastructure)
Release tooling
- Detail
- Agentforce DevOps Center
Portals
- Detail
- Experience Cloud, under Websites & Custom Apps
Keeping design debt low
- Detail
- Regular audits; handle issues as they arise
Sources for this section (8)
- Create a Strategic Visiontrailhead.salesforce.com (opens in a new tab)
- Analyze and Narrow Solution Conceptstrailhead.salesforce.com (opens in a new tab)
- Create a Business Process Maptrailhead.salesforce.com (opens in a new tab)
- Get Started with Process Mappingtrailhead.salesforce.com (opens in a new tab)
- Understand the Value of Business Analysistrailhead.salesforce.com (opens in a new tab)
- Salesforce Platformwww.salesforce.com (opens in a new tab)
- Websites and Custom Appswww.salesforce.com (opens in a new tab)
- Make the Best Trade-offs in Deploymenttrailhead.salesforce.com (opens in a new tab)
- Which three questions does the module say to ask while mapping a process?
- Why align a process map with company brand standards?
- Why does design debt get harder to fix the longer it waits?
- When can aesthetics outweigh usability?
- Which platform area gives Data 360's trusted metadata and semantics?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
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