Experience Cloud and platform license sharing limits
How the user licence caps what any sharing design can open: internal versus external licences, Platform licence object limits, which Experience Cloud licences get roles and sharing rules versus sharing sets, high-volume user restrictions, and what upgrades, downgrades and licence removal change.
Given a set of conditions, determine the license limitations that will impact the intended sharing solution.
~8 min read · 18 practice questions ·
What the exam expects
- Choose an internal or external licence from who the user is, and explain what each can log in to.
- Predict when a Platform licence caps access below what sharing grants.
- Pick Customer Community, Customer Community Plus, Partner Community or Channel Account (member- or login-based) from sharing, reporting, scale and cost needs.
- List what high-volume users can't do and which sharing tools still reach them.
- Plan the sharing consequences of licence upgrades, downgrades, profile changes and licence removal.
Key terms: external licence (site-only access for non-employees); high-volume user (role-less external user: External Apps, Customer Community, High Volume Customer Portal, Authenticated Website); role-based licence (Customer Community Plus, Partner Community, Channel Account); login-based licence (pays per daily unique login); sharing set (account or contact access mapping for site users).
Key facts
- Detail
- Only member sites, never the internal org
- Detail
- Read-only Accounts and Contacts; up to 10 custom objects
- Detail
- Sharing sets; never a sharing rule target, but records they own can be a rule source
- Detail
- Partner Community features; up to 40 pooled users per account
- Detail
- No groups, teams, owner-based rules, territories or manual shares
- Detail
- One
- Detail
- Irreversible; removes sharing sets and permission sets
- Detail
- Members keep site access; deactivate the site
Sources for this section (8)
- When to Use an Internal or External Licensehelp.salesforce.com (opens in a new tab)
- Standard User Licenseshelp.salesforce.com (opens in a new tab)
- Experience Cloud License Limitationshelp.salesforce.com (opens in a new tab)
- Channel Account Licenseshelp.salesforce.com (opens in a new tab)
- About High-Volume Community or Site Usershelp.salesforce.com (opens in a new tab)
- Create a Sharing Sethelp.salesforce.com (opens in a new tab)
- Licenses Eligible for Upgradeshelp.salesforce.com (opens in a new tab)
- Experience Cloud User Licenseshelp.salesforce.com (opens in a new tab)
- Why can't a Customer Community user's claim records be shared manually?
- When does a custom object not appear in a sharing set's Available Objects?
- Why might upgraded users stop getting into the site?
- Which public group do users upgraded to Partner Community join?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Platform Sharing and Visibility Architect pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 21 lessons of the Platform Sharing and Visibility Architect guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (18 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams