Salesforce Ecosystem32% of the exam
Salesforce job roles and career paths
Who does what in the Salesforce ecosystem: customers, partners and the Salesforce Economy, the Trailhead career paths from admin to architect, what an admin does day to day, and the Scrum Lead and product owner on a Salesforce Scrum team.
Differentiate between various job roles and career paths in the Salesforce ecosystem.
~7 min read · 12 practice questions ·
What the exam expects
- Describe who makes up the Salesforce ecosystem (Salesforce, customers, partners, Trailblazers) and where Salesforce jobs are.
- Match a job description to a Trailhead career path: Admin, Developer, Architect, Consultant, Designer, Analyst, Cybersecurity, or the business paths for marketing, sales and service.
- List typical admin responsibilities, and tell them apart from developer and architect work.
- Tell the Scrum Lead, the product owner and the team apart on a Salesforce Scrum team.
Key terms:
- Salesforce ecosystem: Salesforce, its customers and its partners, working as one team.
- Partner: a Salesforce-certified expert who works with customers across products and industries.
- Trailblazer: a pioneer, innovator and lifelong learner who uses Salesforce to transform an organization.
- Scrum Lead: the person who manages the team's delivery process and removes blockers.
- Product owner: the person responsible for the what and why, who prioritizes the product backlog.
Key facts
Ecosystem members
- Detail
- Salesforce, customers and partners
Jobs forecast
- Detail
- 9.3 million new jobs and $1.6 trillion USD in new revenues by 2026 (IDC)
Partners
- Detail
- More than 85% of customers work with partners
Ecosystem size
- Detail
- More than four times Salesforce in 2019; almost six times by 2026
Career paths
- Detail
- Free, hands-on, beginner to job-ready; include Marketing, Sales and Service
Architect
- Detail
- Maps how systems, data and AI agents work together
Consultant
- Detail
- Bridges a customer's challenges and goals with a plan
Admin duties
- Detail
- Automation, feature adoption, user feedback, training
Request priority
- Detail
- Bugs, then questions, then feature requests
Scrum team size
- Detail
- Between three and nine people
Scrum Lead
- Detail
- Removes blockers, doesn't micromanage
Product owner
- Detail
- Prioritizes the backlog; works with customers on features
Sources for this section (4)
- Why do partners hire business analysts, consultants and architects?
- When is a Salesforce Architect the right role rather than an admin?
- Why does a compliance-focused security job map to Cybersecurity Careers and not to Salesforce Admin?
- Who on a Salesforce Scrum team prioritizes the product backlog?
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