Troubleshooting flows and approval processes
Which tool finds the cause when automation misbehaves: flow error emails, fault paths, Test Mode and the debugger, debug logs, the Time-Based Automations page, and orchestration fault emails, plus the documented reasons flows and approvals silently fail.
Given a scenario, identify the appropriate tool or method for troubleshooting declarative automation.
~8 min read · 13 practice questions ·
What the exam expects
- Pick the diagnostic for a symptom: error email, Test Mode or debugger, a debug log, Time-Based Automations, or an orchestration fault email.
- Explain how fault paths change rollback and what makes error emails useful.
- Recognise documented reasons a flow does not fire or misbehaves, from cross-object formulas to unsupported path references.
- Troubleshoot classic submission errors and Flow Approval Process approvers and fault paths.
Key terms: fault path (the alternate route a flow takes when an element fails); failed interview (a flow run that ended in an unhandled fault); trace flag (activates a debug log for one user at a chosen debug level); orchestration run (the run behind each Flow Approval Process submission); approval work item (the task an approval step assigns to a reviewer).
Key facts
- Detail
- Same behaviour as no fault path
- Detail
- Triggering change blocked and rolled back
- Detail
- Test Mode (beta) for record-triggered and autolaunched flows; debugger for other types
- Detail
- Always FALSE
- Detail
- Workflow at Finer, on a trace flag for the acting user
- Detail
- After 15, 30, 60, 120, 240 minutes; maximum 5
- Detail
- Orchestration run fails and sends a fault email
- Detail
- Resolves to the system user; step cannot be assigned
Sources for this section (7)
- Default Flow Error Handlinghelp.salesforce.com (opens in a new tab)
- Testing Your Flowhelp.salesforce.com (opens in a new tab)
- Record-Triggered Flow Considerationshelp.salesforce.com (opens in a new tab)
- Debug Logs Articlehelp.salesforce.com (opens in a new tab)
- Scheduled Pathshelp.salesforce.com (opens in a new tab)
- Flow Approval Processeshelp.salesforce.com (opens in a new tab)
- Stage Errorshelp.salesforce.com (opens in a new tab)
- Why does a flow on Account not run when a Contact field shown in an Account formula changes?
- When does a record-triggered flow's failure not roll back the user's change?
- Why should you test every Decision outcome, including the default, before activating a flow?
- Where do you find the details of a failed Flow Approval Process submission?
- What happens on Submit for Approval when a record meets no classic process's entry criteria?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Platform Administrator II pack
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- All 29 lessons of the Platform Administrator II guide, with reading progress
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