Choosing internal, identity and Experience Cloud licenses
How to pick a user license from requirements: internal versus external, Identity Only, Salesforce Platform and Salesforce Integration for employees and systems, and External Identity, Customer Community, Customer Community Plus, Partner Community, Channel Account and External Apps for external users, with member-based versus login-based pricing, person-account fit and scale guidance.
Give a set of requirements, recommend the most appropriate Salesforce license type(s).
~7 min read · 17 practice questions ·
What the exam expects
- Decide internal versus external from who the user is and what privileges they need, not from whether they are on the payroll.
- Choose among Identity Only, Salesforce Platform and Salesforce Integration for employees and systems, including Identity Only's complimentary count, edition limits and custom-object limit.
- Choose among External Identity, Customer Community, Customer Community Plus, Partner Community, Channel Account and External Apps from the objects, sharing, person-account model and scale the requirement implies.
- Choose member-based or login-based licenses from login frequency, and count daily unique logins.
Key terms: internal license (for employees or anyone treated as one; logs in through login.salesforce.com or My Domain); external license (Experience Cloud sites only); Identity Only (employee license for identity services such as SSO); login-based license (a pool of monthly logins, one per user per day); Channel Account (partner license counted per partner account).
Key facts
- Detail
- Internal license
- Detail
- Only sites they're members of; no internal org
- Detail
- 100 in Professional, Enterprise, Unlimited, Performance
- Detail
- SAML SSO only as service provider
- Detail
- 10, contractual
- Detail
- API only; no user interface
- Detail
- Partner Community and Channel Account only
- Detail
- Up to 40 pooled users per partner account
- Detail
- Not with Partner Community
- Detail
- Customer Community or External Apps
- Detail
- One login per user per day, site switches free
- Detail
- Changing it removes permission sets
Sources for this section (5)
- Internal or External Licensehelp.salesforce.com (opens in a new tab)
- Salesforce Identity Licenseshelp.salesforce.com (opens in a new tab)
- Integration Usershelp.salesforce.com (opens in a new tab)
- Experience Cloud User Licenseshelp.salesforce.com (opens in a new tab)
- User Licenseshelp.salesforce.com (opens in a new tab)
- Why do consultants who administer the org need internal licenses?
- When does Channel Account beat Partner Community?
- Which three Experience Cloud licenses can be used with person accounts?
- When is a login-based license the better buy?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Platform Identity and Access Management Architect pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 25 lessons of the Platform Identity and Access Management Architect guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Inline practice questions and one-click topic practice (17 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Unlimited timed practice exams