Integration23% of the exam
Out-of-the-box multi-product integrations and their limits
What the standard connections between B2C Commerce, a third-party OMS, Order Management, the service org, Marketing Cloud Engagement, Personalization, Loyalty Management and Data 360 do out of the box, where their documented limits sit, and when a requirement needs a custom integration instead.
Given a set of customer requirements, recommend an appropriate design and approach for a multi-product integration, understanding the OOTB features, system limitations, and when custom integration is required.
~8 min read · 18 practice questions
What the exam expects
- Configure the B2C Commerce order export for a third-party OMS, and know what order import can't do.
- Protect inventory and price feeds from oversell and orphan cleanup with standard settings.
- Size Email-to-Case and Web-to-Case against their limits, and spot when an API integration is needed.
- Pick the Marketing Cloud Connect feature for a service-to-marketing requirement.
- Judge when Loyalty business APIs, Personalization open time email or the Data 360 Engagement connector fit.
Key terms:
- Third-party OMS: an external order management system fed by the XML order export.
- On Order Inventory: an inventory-list option that holds an on-order amount for orders not yet exported.
- Marketing Cloud Connect: the connector between Marketing Cloud Engagement and a Salesforce org.
- Synchronized Data Sources: the Connect feature that copies Salesforce objects into synchronized data extensions.
- Open time email campaign: a Marketing Cloud Personalization (formerly Interaction Studio) campaign that picks content when the email opens.
Key facts
Orders skipped by export
- Detail
- CREATED and FAILED
Order import to a live production site
- Detail
- Needs Support; updates to existing orders skipped
Orphan inventory or price records
- Detail
- Removed after 1-365 days; 0 keeps them
Email services daily limit
- Detail
- Licences × 1,000, maximum 1,000,000
Emails per case
- Detail
- 250 per day, rolling 24 hours
Web-to-Case daily limit
- Detail
- 5,000 cases; pending queue 50,000 shared with Web-to-Lead
Connect tracking and API limits
- Detail
- Not counted, including Bulk API link details
Open time image refresh
- Detail
- Every 10 minutes, about 10,000 items per item type
Engagement history into Data 360
- Detail
- 90 days when the data stream is created
Sources for this section (7)
- Order exporthelp.salesforce.com (opens in a new tab)
- Retentionhelp.salesforce.com (opens in a new tab)
- Email-to-Case limitshelp.salesforce.com (opens in a new tab)
- Web-to-Case limitshelp.salesforce.com (opens in a new tab)
- Connect trackinghelp.salesforce.com (opens in a new tab)
- Open time emailhelp.salesforce.com (opens in a new tab)
- Engagement connectorhelp.salesforce.com (opens in a new tab)
- Why can't a marketer repoint an existing Salesforce Campaign event at a different campaign?
- When does Personalization choose open time email recommendations at send time instead?
- When must a paused synchronized data source be refreshed before it resumes?
- What happens to text a customer enters in a rich text area field on a Web-to-Case form?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the B2C Solution Architect pack
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