Managing Scheduling and Optimization28% of the exam
Aerial, street-level and point-to-point predictive routing
Compare aerial routing, street-level routing (SLR), predictive travel and point-to-point predictive routing: what each measures, which one the scheduling engine actually uses, when travel falls back to aerial, and which settings change travel times.
Outline the differences between aerial versus street-level routing.
~7 min read · 7 practice questions ·
What the exam expects
- Contrast aerial routing with street-level routing (SLR): straight-line distance and travel speed versus average driving time by road.
- Place predictive travel (beta) and point-to-point predictive routing next to them, and state which routing each engine uses.
- Predict when a calculation falls back to aerial routing: distance over 100 km, a location over 1.5 km from a road, or a callout blocked by DML in the same transaction.
- Choose the setting that changes travel times: Default Travel Speed versus a resource's own travel speed, travel time buffers and travel modes.
- Recognize rules and features that ignore the routing setting, such as the Maximum Travel From Home work rule.
Key terms:
- Aerial routing: travel time from straight-line distance and the configured travel speed.
- Street-level routing (SLR): average driving time by road, from Google data, cached in the org.
- Point-to-point predictive routing: time-of-day travel predictions from exact coordinates, using Field Service Maps data.
- Travel source: the routing method recorded in Estimated Travel Time To Source and From Source on the assigned resource.
- Enhanced Scheduling and Optimization: the newer engine, which always uses point-to-point predictive routing.
Key facts
Default without enhanced
- Detail
- Aerial routing when no option is selected
Enhanced engine
- Detail
- Always point-to-point predictive, whatever the setting
New orgs since Spring '21
- Detail
- Point-to-point predictive routing by default
Grid approximation
- Detail
- 200-meter squares, centroid used, except point-to-point
SLR distance fallback
- Detail
- Over 100 km uses aerial (legacy engine)
Off-road fallback
- Detail
- Over 1.5 km from a road uses aerial
Resource travel speed
- Detail
- Supersedes the default; ignored while SLR applies
Maximum Travel from Home
- Detail
- Always aerial
DML before callout
- Detail
- Legacy SLR falls back to aerial unless the avoid setting is selected
Travel Time Buffer
- Detail
- 1-120 minutes, enhanced engine only, territory overrides
Ferry legs
- Detail
- Point-to-point, fixed 5 km/h
- Why can two calls for the same trip return different point-to-point predictions?
- When does a truck travel mode lead to an aerial estimate on the enhanced engine?
- Which field shows the routing method used for an assigned resource's trip?
- Why can switching to point-to-point predictive routing create overlaps?
The questions are free to read. Answers with their sources and self-grading are included with the pack.
Keep reading with the Agentforce Field Service and Operations Consultant pack
- Core concepts
- Exam traps
- Worked scenario
The pack includes:
- All 38 lessons of the Agentforce Field Service and Operations Consultant guide, with reading progress
- Interactive decision walks and step-by-step sequence steppers
- Practice exams purchase adds inline bank questions and topic practice (7 questions for this lesson)
- An official source cited for every claim
- An AI tutor that answers from the guide
- Choose guide-only, practice-only, or save $4 with both