# Live facilitation, in-channel activities and office hours

*Slack Consultant Study Guide · Learning and Enablement · Last updated October 21, 2026 · https://www.certifyforce.com/study-guide/slack-consultant/learning-and-enablement/live-facilitation-in-channel-activities-and-office-hours*

How to run a live Slack session: tailor the in-channel activities for each client, pick the right activity (conversation starter, thread practice, emoji poll knowledge check) for the moment, then keep learning going after training with super-user champions found in the Members export and office hours in a huddle.

- Certification: Salesforce Slack Consultant
- Exam section: Learning and Enablement
- Study guide: https://www.certifyforce.com/study-guide/slack-consultant

**Official exam objective:**

> Facilitate and execute Slack learning curriculum.

## What the exam expects

- Prepare in-channel activities ahead of each session: reset and tailor them for the client and topic, and write facilitation instructions into the facilitator guide.
- Choose the right in-channel activity for the moment: a conversation starter to get a quiet class talking, a practice activity right after teaching a skill, an emoji poll to break the ice or check knowledge.
- Run knowledge checks during the session, before moving on to the next lesson.
- After the sessions, find super-users with the Days active column of the Members export and build a champions network from them.
- Recommend office hours in a Slack huddle for ongoing questions about features, workflows and apps.
- Key terms: **conversation starter** (open-ended icebreaker); **practice activity** (hands-on use of the skill just taught); **emoji poll** (answers given as reactions); **super-user** (a highly active member); **office hours** (a recurring drop-in session for questions).

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Activity preparation | Set up ahead of time; reset or tailor for each client and training topic | [Engage Learners with Activities](https://trailhead.salesforce.com/content/learn/modules/slack-training-experience-preparation/engage-learners-with-activities) |
| Conversation starter | Open-ended question, such as where learners are joining from | [Engage Learners with Activities](https://trailhead.salesforce.com/content/learn/modules/slack-training-experience-preparation/engage-learners-with-activities) |
| Practice activity | Reinforces the skill just taught, such as replying in a thread | [Engage Learners with Activities](https://trailhead.salesforce.com/content/learn/modules/slack-training-experience-preparation/engage-learners-with-activities) |
| Emoji poll tip | Add the reactions right after posting the poll | [Engage Learners with Activities](https://trailhead.salesforce.com/content/learn/modules/slack-training-experience-preparation/engage-learners-with-activities) |
| Knowledge checks | Throughout the session, before continuing to the next lesson | [Explore Learning Tools](https://trailhead.salesforce.com/content/learn/modules/slack-training-experience-preparation/explore-learning-tools) |
| Finding super-users | Days active column in the Members export | [5 steps to support adoption](https://slack.com/resources/slack-for-admins/5-steps-to-support-your-teams-adoption-of-slack) |
| Days active | Days the member read or sent a message in a channel or DM | [Understand the data](https://slack.com/help/articles/360057638533-Understand-the-data-in-your-Slack-analytics-dashboard) |
| Office hours | Weekly, via Slack huddles, for features, workflows and apps | [5 steps to support adoption](https://slack.com/resources/slack-for-admins/5-steps-to-support-your-teams-adoption-of-slack) |
| Huddle size | Up to 50 participants on paid plans; 2 on the free plan | [Use huddles in Slack](https://slack.com/help/articles/4402059015315-Use-huddles-in-Slack) |

## Check yourself

- Why add the reactions to an emoji poll yourself right after posting it?
- When should you run a knowledge check?
- Which column in the Members export identifies super-users?
- When do office hours in a huddle make sense?

## Sources

- [Engage Learners with Interactive Activities in Training](https://trailhead.salesforce.com/content/learn/modules/slack-training-experience-preparation/engage-learners-with-activities)
- [Enhance Training with Effective Learning Tools and Resources](https://trailhead.salesforce.com/content/learn/modules/slack-training-experience-preparation/explore-learning-tools)
- [5 steps to support your team's adoption of Slack](https://slack.com/resources/slack-for-admins/5-steps-to-support-your-teams-adoption-of-slack)
- [View your Slack analytics dashboard](https://slack.com/help/articles/218407447-View-your-Slack-analytics-dashboard)
- [Understand the data in your Slack analytics dashboard](https://slack.com/help/articles/360057638533-Understand-the-data-in-your-Slack-analytics-dashboard)
- [Use huddles in Slack](https://slack.com/help/articles/4402059015315-Use-huddles-in-Slack)
- [Use emoji and reactions](https://slack.com/help/articles/202931348-Use-emoji-and-reactions)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 7 linked practice questions, and unlimited timed mock exams are included with the Slack Consultant pack (USD $19): https://www.certifyforce.com/practice-exams