# Governance team roles, champions and review cadence

*Slack Consultant Study Guide · Governance Structure (Owner and Admin Roles) · Last updated October 21, 2026 · https://www.certifyforce.com/study-guide/slack-consultant/governance-structure/governance-team-roles-champions-and-review-cadence*

Who sits on a client's Slack governance team (core team, workspace-level team, supporting functions), what the executive sponsor, product owner, champions and help desk each own, who should hold the Primary Owner role, and how often the team reviews support, analytics, clean-up and policies.

- Certification: Salesforce Slack Consultant
- Exam section: Governance Structure (Owner and Admin Roles)
- Study guide: https://www.certifyforce.com/study-guide/slack-consultant

**Official exam objective:**

> Identify the governance team and help assign roles.

## What the exam expects

- Name the three components of a Slack governance team and place any governance role in the right one.
- Assign accountability, roadmap, workspace administration, adoption and first-line support to the right role.
- Recommend a champions program when the client needs adoption advocates rather than more administrators.
- Advise who should hold the Primary Owner role and when ownership must be transferred.
- Recommend the cadence for each recurring governance activity.
- Key terms: **governance team** (the people who decide and support Slack after the engagement); **executive sponsor** (the role ultimately accountable for Slack's success); **product owner** (owner of the Slack roadmap, resources, policies and processes); **champions** (business-unit representatives who drive adoption); **Org Primary Owner** (the single holder of the highest administrative permissions in an Enterprise org).

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Governance team components | Core team, workspace-level team, supporting functions | [Establishing an Effective Governance Team](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/form-a-governance-team) |
| Ultimately accountable | Executive sponsor: shared vision, key success metrics | [Establishing an Effective Governance Team](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/form-a-governance-team) |
| Roadmap and new features | Product owner | [Establishing an Effective Governance Team](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/form-a-governance-team) |
| Workspace-level team | Workspace Owners and Admins plus champions | [Establishing an Effective Governance Team](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/form-a-governance-team) |
| First-line support | Help desk/IT support, escalating to the Slack CSM or Customer Experience team | [Establishing an Effective Governance Team](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/form-a-governance-team) |
| Governance Session timing | End of the design phase and into the launch phase | [Establishing an Effective Governance Team](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/form-a-governance-team) |
| Org ownership transfer | Only the Org Primary Owner; one person holds the role | [Types of roles in Slack](https://slack.com/help/articles/360018112273-Types-of-roles-in-Slack) |
| Primary Owner leaves first | Slack may help but does not guarantee it; add transfer to off-boarding | [Understand the Primary Owner role](https://slack.com/help/articles/360038161033-Understand-the-Primary-Owner-role) |
| Support model and analytics reviews | Monthly | [Governance Activities](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/recommend-a-cadence-of-governance-activities) |
| Guest and channel clean-up | Monthly to quarterly, by user population size | [Governance Activities](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/recommend-a-cadence-of-governance-activities) |
| Policies and settings review | Annually, org and workspace settings | [Governance Activities](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/recommend-a-cadence-of-governance-activities) |

## Check yourself

- Why is the executive sponsor, not the Org Primary Owner, the answer to "who is accountable for Slack's success"?
- Which two roles make up the workspace-level team?
- When should a departing Org Primary Owner transfer ownership?
- When does the governance team review the user support model, and when its policies and settings?

## Sources

- [Establishing an Effective Governance Team for Slack](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/form-a-governance-team)
- [Governance Activities for Effective Slack Management](https://trailhead.salesforce.com/content/learn/modules/slack-governance-team/recommend-a-cadence-of-governance-activities)
- [Understand the Primary Owner role](https://slack.com/help/articles/360038161033-Understand-the-Primary-Owner-role)
- [Types of roles in Slack](https://slack.com/help/articles/360018112273-Types-of-roles-in-Slack)
- [Streamline Admin Management Using Slack's Features](https://trailhead.salesforce.com/content/learn/modules/slack-admin-process-governance/get-started-with-slack-admin-processes)
- [View your Slack analytics dashboard](https://slack.com/help/articles/218407447-View-your-Slack-analytics-dashboard)
- [Slack plans and features](https://slack.com/help/articles/115003205446-Slack-plans-and-features)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 8 linked practice questions, and unlimited timed mock exams are included with the Slack Consultant pack (USD $19): https://www.certifyforce.com/practice-exams