# Workspace permissions and org policy locks

*Slack Administrator Study Guide · Workspace and Org Management · Last updated October 21, 2026 · https://www.certifyforce.com/study-guide/slack-administrator/workspace-and-org-management/workspace-permissions-and-org-policy-locks*

Where an owner or admin opens a feature to every member (the Permissions tab, Roles & permissions > Account types, Feature access > AI, Workflow steps, triggers & integrations), and how an org policy in an Enterprise org locks or delegates that setting.

- Certification: Salesforce Slack Administrator
- Exam section: Workspace and Org Management
- Study guide: https://www.certifyforce.com/study-guide/slack-administrator

**Official exam objective:**

> Given a scenario, determine which setting needs to be adjusted to allow for all members in a workspace to access a feature.

## What the exam expects

- Find the setting that opens a feature to all members: the Workspace settings Permissions tab, Roles & permissions > Account types, Feature access > AI, or Workflow steps, triggers & integrations.
- Explain how an org policy in an Enterprise org overrides workspace settings, what the lock icon means, and when Workspace Owners may edit a setting.
- Configure Workflow Builder access: who can create workflows, disabling Workflow Builder, steps and triggers, keyword triggers in private channels, exporting workflows and downloading form data.
- Decide who can change custom emoji and canvas template permissions, and where AI feature access is controlled.

Key terms:
- **Permissions tab**: the Workspace settings tab holding feature toggles such as Publish Workflows and downloading workflow form data.
- **Account types page**: Roles & permissions > Account types, where owners pick which role types can take an action.
- **Org policy**: a setting saved in Organization settings that applies to every workspace and locks the matching workspace preference.
- **Publish Workflows**: the setting that controls who can create workflows.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Workflow creation default | All members, not guests | [Workflow Builder access](https://slack.com/help/articles/360035822734-Manage-Workflow-Builder-access-and-features) |
| Reopen workflow creation (Pro, Business+) | Permissions tab > Publish Workflows | [Workflow Builder access](https://slack.com/help/articles/360035822734-Manage-Workflow-Builder-access-and-features) |
| One workspace under an org policy | Include all Regular Members of specific workspaces | [Workflow Builder access](https://slack.com/help/articles/360035822734-Manage-Workflow-Builder-access-and-features) |
| Workflow Builder disabled | Existing workflows stay active and available | [Workflow Builder access](https://slack.com/help/articles/360035822734-Manage-Workflow-Builder-access-and-features) |
| Restricted step or trigger | Not removed from existing workflows | [Workflow Builder access](https://slack.com/help/articles/360035822734-Manage-Workflow-Builder-access-and-features) |
| Lock icon | Preference locked by the org | [Manage a workspace in an Enterprise org](https://slack.com/help/articles/115005225987-Manage-a-workspace-in-an-Enterprise-organization) |
| Org vs workspace permission | Org-level permissions override workspace-level settings | [Adjust channel management permissions](https://slack.com/help/articles/115004988303-Adjust-channel-management-permissions) |
| Custom emoji permission | Workspace Owners and Org Owners change it | [Custom emoji permissions](https://slack.com/help/articles/115005043766-Manage-custom-emoji-permissions) |
| AI feature access | Feature access > AI, Everyone or No one per feature | [AI feature access](https://slack.com/help/articles/28244420881555-Manage-access-to-AI-features-in-Slack) |

## Check yourself

- Why do workflows keep running after an Org Admin disables Workflow Builder?
- When can a Workspace Owner in an Enterprise org change a permission the org also controls?
- Where does a Business+ admin let workflows with keyword triggers run in private channels?
- Who can change the Add and edit custom emoji permission?

## Sources

- [Manage Workflow Builder access and features](https://slack.com/help/articles/360035822734-Manage-Workflow-Builder-access-and-features)
- [Manage a workspace in an Enterprise organization](https://slack.com/help/articles/115005225987-Manage-a-workspace-in-an-Enterprise-organization)
- [Learn About Policies and Settings in Slack](https://trailhead.salesforce.com/content/learn/modules/org-and-workspace-settings-in-slack-quick-look/learn-about-policies-and-settings-in-slack)
- [Adjust channel management permissions](https://slack.com/help/articles/115004988303-Adjust-channel-management-permissions)
- [Manage custom emoji permissions](https://slack.com/help/articles/115005043766-Manage-custom-emoji-permissions)
- [Manage custom canvas template settings](https://slack.com/help/articles/25886728849299-Manage-custom-canvas-template-settings)
- [Manage access to AI features in Slack](https://slack.com/help/articles/28244420881555-Manage-access-to-AI-features-in-Slack)
- [Updates to feature availability and pricing for Slack plans](https://slack.com/help/articles/39264531104275-Updates-to-feature-availability-and-pricing-for-Slack-plans)
- [Manage who can notify a channel or workspace](https://slack.com/help/articles/115004855143-Manage-who-can-notify-a-channel-or-workspace)
- [Permissions by role in Slack](https://slack.com/help/articles/201314026-Permissions-by-role-in-Slack)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 9 linked practice questions, and unlimited timed mock exams are included with the Slack Administrator pack (USD $19): https://www.certifyforce.com/practice-exams