# Champions network, launch team and office hours

*Slack Administrator Study Guide · Enabling Slack Success (Analytics and Adoption) · Last updated October 21, 2026 · https://www.certifyforce.com/study-guide/slack-administrator/enabling-slack-success-analytics-and-adoption/champions-network-launch-team-and-office-hours*

How to build and use a Slack champions network: find power users with the Members tab, give champions training, peer support, engagement and feedback duties, place them beside the executive sponsor and technical lead on the launch team, assign the program to learning and change management, and run weekly office hours in huddles.

- Certification: Salesforce Slack Administrator
- Exam section: Enabling Slack Success (Analytics and Adoption)
- Study guide: https://www.certifyforce.com/study-guide/slack-administrator

**Official exam objective:**

> Given a scenario, establish a champion network to support ongoing Slack adoption.

## What the exam expects

- Find candidate champions with analytics: the Members tab sorted by Days active, and early adopters in a department that is new to Slack.
- Assign champions their documented responsibilities (department engagement, training, peer support, gathering user input) and keep technical and governance tasks with admins and the technical lead.
- Match launch team roles to their jobs: executive sponsor, project manager, technical lead, champions network and internal communications.
- Name who owns the champions program in an Enterprise+ core operating team: learning and change management professionals.
- Recommend weekly office hours in a Slack huddle as recurring, live support.
- Key terms: **champion** (a power user who leads colleagues in adopting best practices); **champions network** (department leads and Slack enthusiasts who drive engagement and education); **executive sponsor** (the senior leader who holds the vision and announces the change); **technical lead** (primary contact for SSO and integrations); **office hours** (a recurring huddle where people bring Slack questions).

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Finding super-users | Members tab, Days active column | [5 steps to support adoption](https://slack.com/resources/slack-for-admins/5-steps-to-support-your-teams-adoption-of-slack) |
| New department | Recruit early adopters and power users there as champions | [Analyze Member Activity](https://trailhead.salesforce.com/content/learn/modules/slack-analytics-and-metrics/analyze-member-activity) |
| Champion duties | Department engagement, trainings, peer support, user input | [5 steps to support adoption](https://slack.com/resources/slack-for-admins/5-steps-to-support-your-teams-adoption-of-slack) |
| Executive sponsor | Holds the vision; announces the move and explains why | [5 steps to launch Slack](https://slack.com/resources/slack-for-admins/launching-slack) |
| Technical lead | Primary contact for SSO and integration setup | [5 steps to launch Slack](https://slack.com/resources/slack-for-admins/launching-slack) |
| Project manager | Coordinates stakeholders; main contact with the Slack Account team | [5 steps to launch Slack](https://slack.com/resources/slack-for-admins/launching-slack) |
| Champions program owner | Learning and change management professionals (core team) | [Create a Vision for Slack](https://trailhead.salesforce.com/content/learn/modules/slack-analytics-and-metrics/create-a-vision-for-slack) |
| Office hours | Weekly, via Slack huddles | [5 steps to support adoption](https://slack.com/resources/slack-for-admins/5-steps-to-support-your-teams-adoption-of-slack) |
| AI rollout | Regroup with champions for post-launch input | [Slack AI adoption guide](https://slack.com/resources/slack-for-admins/slack-ai-admin-adoption-guide) |

## Check yourself

- Which Members tab column identifies super-users?
- Why recruit champions inside a department that is new to Slack?
- When does the technical lead, not a champion, take a launch task?
- How does Slack suggest running recurring live support?

## Sources

- [5 steps to support your team's adoption of Slack](https://slack.com/resources/slack-for-admins/5-steps-to-support-your-teams-adoption-of-slack)
- [5 steps to launch Slack](https://slack.com/resources/slack-for-admins/launching-slack)
- [Analyze Member Activity](https://trailhead.salesforce.com/content/learn/modules/slack-analytics-and-metrics/analyze-member-activity)
- [Create a Vision for Slack](https://trailhead.salesforce.com/content/learn/modules/slack-analytics-and-metrics/create-a-vision-for-slack)
- [Slack AI: Admin adoption guide](https://slack.com/resources/slack-for-admins/slack-ai-admin-adoption-guide)
- [Understand the data in your Slack analytics dashboard](https://slack.com/help/articles/360057638533-Understand-the-data-in-your-Slack-analytics-dashboard)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 6 linked practice questions, and unlimited timed mock exams are included with the Slack Administrator pack (USD $19): https://www.certifyforce.com/practice-exams