# AI data handling, enterprise search and Slackbot controls

*Slack Administrator Study Guide · App and AI Administration and Automations · Last updated October 21, 2026 · https://www.certifyforce.com/study-guide/slack-administrator/app-and-ai-administration-and-automations/ai-data-handling-enterprise-search-and-slackbot-controls*

What Slack AI does with customer data and how long AI output is kept, how Org Admins set up enterprise search data sources and their AI use, which Slackbot behaviours admins control, and how to keep a channel, canvas or list out of AI on Enterprise+.

- Certification: Salesforce Slack Administrator
- Exam section: App and AI Administration and Automations
- Study guide: https://www.certifyforce.com/study-guide/slack-administrator

**Official exam objective:**

> Given a scenario, determine how to implement Slack AI.

## What the exam expects

- Answer a security team's questions about Slack AI: no model training on customer data, and AI uses only what the requesting member can access.
- State how long summaries, search answers, recaps and workflow-generated summaries are kept and when they are deleted.
- Set up enterprise search on Enterprise+: who enables it, adding data sources, limiting who can use a source, excluding it from AI answers, and what members must do.
- Choose the Slackbot settings that meet a requirement (web search and its warning, canvases, files, repeated approvals).
- Keep a channel, canvas or list out of AI, delegate that permission, and explain what the restriction does not block.

Key terms:
- **RAG (retrieval augmented generation):** sending only the data a task needs to the LLM at inference time instead of training on it.
- **Enterprise search:** Enterprise+ search across connected apps such as Google Drive or Jira Cloud.
- **Data source:** a connected app an Org Admin makes available to enterprise search.
- **Restrict AI use:** the Enterprise+ control that stops AI from reading a channel's content.
- **Slackbot:** Slack's personal AI agent, with its own admin settings.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| LLM training on customer data | Never | [Security for AI features](https://slack.com/help/articles/28310650165907-Security-for-AI-features-in-Slack) |
| AI data scope | Only what the requesting member can access at request time | [Security for AI features](https://slack.com/help/articles/28310650165907-Security-for-AI-features-in-Slack) |
| Summaries and search answers | Ephemeral; not stored | [Security for AI features](https://slack.com/help/articles/28310650165907-Security-for-AI-features-in-Slack) |
| Recap data | 90 days; deleted with its source messages | [Security for AI features](https://slack.com/help/articles/28310650165907-Security-for-AI-features-in-Slack) |
| Workflow summary in a canvas | Org data retention settings | [Security for AI features](https://slack.com/help/articles/28310650165907-Security-for-AI-features-in-Slack) |
| Who enables enterprise search | Org Owners and Org Admins | [Enterprise search](https://slack.com/help/articles/39044407124755-Set-up-and-manage-Slack-enterprise-search) |
| Per-source AI exclusion | Uncheck Allow these people to access this source in AI search | [Enterprise search](https://slack.com/help/articles/39044407124755-Set-up-and-manage-Slack-enterprise-search) |
| Slackbot web search | Off by default; optional warning before opening web results | [Manage Slackbot](https://slack.com/help/articles/47249718368019-Manage-Slackbot-access-and-settings) |
| Restrict AI use | Enterprise+; blocks AI reading, not Slackbot posting | [Restrict AI access](https://slack.com/help/articles/47421816860947-Restrict-AI-access-to-certain-channels-canvases-and-lists) |
| Canvas or list owner | Share > Advanced Settings > Allow AI use | [Restrict AI access](https://slack.com/help/articles/47421816860947-Restrict-AI-access-to-certain-channels-canvases-and-lists) |

## Check yourself

- Why can't an AI search answer reveal a private channel to a non-member?
- When is a stored recap deleted before its 90 days end?
- What must members do after an Org Admin adds Google Drive to enterprise search?
- Which two checkboxes make Slackbot use web content and warn before opening links?
- Why can a canvas creator keep a canvas out of AI without an admin?

## Sources

- [Security for AI features in Slack](https://slack.com/help/articles/28310650165907-Security-for-AI-features-in-Slack)
- [Set up and manage Slack enterprise search](https://slack.com/help/articles/39044407124755-Set-up-and-manage-Slack-enterprise-search)
- [Manage Slackbot access and settings](https://slack.com/help/articles/47249718368019-Manage-Slackbot-access-and-settings)
- [Restrict AI access to certain channels, canvases, and lists](https://slack.com/help/articles/47421816860947-Restrict-AI-access-to-certain-channels-canvases-and-lists)
- [Guide to AI features in Slack](https://slack.com/help/articles/25076892548883-Guide-to-AI-features-in-Slack)
- [Manage access to AI features in Slack](https://slack.com/help/articles/28244420881555-Manage-access-to-AI-features-in-Slack)
- [Updates to feature availability and pricing for Slack plans](https://slack.com/help/articles/39264531104275-Updates-to-feature-availability-and-pricing-for-Slack-plans)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 11 linked practice questions, and unlimited timed mock exams are included with the Slack Administrator pack (USD $19): https://www.certifyforce.com/practice-exams