# Salesforce Help, release notes and Trailhead resources

*Marketing Cloud Engagement Foundations Study Guide · Marketing Cloud Engagement Basics · Last updated November 3, 2026 · https://www.certifyforce.com/study-guide/marketing-cloud-engagement-foundations/marketing-cloud-engagement-basics/salesforce-help-release-notes-and-trailhead-resources*

Where to get help and training for Marketing Cloud Engagement: logging support cases on Salesforce Help, the release schedule and its release notes, webinars and email sign-up, and the Trailhead credential page and trailmix, with the Trailblazer Community now read-only.

- Certification: Salesforce Marketing Cloud Engagement Foundations
- Exam section: Marketing Cloud Engagement Basics
- Study guide: https://www.certifyforce.com/study-guide/marketing-cloud-engagement-foundations

**Official exam objective:**

> Identify different Salesforce curated resources for assistance, training, and support when using Marketing Cloud Engagement.

## What the exam expects

- Choose the right resource for a need: a support case, release information, product ideas or exam training.
- Describe how a Marketing Cloud user logs a support case on Salesforce Help.
- Recall the release types and their cadence, and when release notes and webinars appear.
- Explain how non-admins get release emails, and where Salesforce's curated study path for this credential lives.
- Key terms: **Trailblazer account** (one login across Trailhead, Help, IdeaExchange and other Salesforce sites); **major release** (three a year, new and GA features); **patch release** (weekly bug and known-issue fixes); **R1 and R2** (the two waves of a staggered major release); **trailmix** (a curated Trailhead playlist).

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Marketing Cloud support | Log In on Salesforce Help, then select Marketing Cloud | [Trailblazer Account FAQ](https://help.salesforce.com/s/articleView?id=000380285&language=en_US&type=1) |
| Org Picker scope | Only products accessed via login.salesforce.com | [Trailblazer Account FAQ](https://help.salesforce.com/s/articleView?id=000380285&language=en_US&type=1) |
| Designated Contact | Sees cases submitted by all org members | [Trailblazer Account FAQ](https://help.salesforce.com/s/articleView?id=000380285&language=en_US&type=1) |
| Major releases | Three a year, no downtime | [Get to Know the Release Schedule](https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-releases/get-to-know-the-release-schedule) |
| Release wave | Set by your account's stack; about 75% of customers get R2 | [Review the Release Lifecycle](https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-releases/review-the-release-lifecycle) |
| R1 share | About 25% of customers, by database instance | [Review the Release Lifecycle](https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-releases/review-the-release-lifecycle) |
| Release notes | On Salesforce Help two weeks before R1 | [Prepare for a Release](https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-releases/prepare-for-a-release) |
| Release emails for non-admins | Sign up in the Salesforce Preference Center | [Prepare for a Release](https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-releases/prepare-for-a-release) |
| Exam study path | Trailmix linked from the credential page | [Foundations credential](https://trailhead.salesforce.com/credentials/marketingassociate) |
| Trailblazer Community website | Read-only; moving to Slack | [Community notice](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000pQAwn0AG) |

## Check yourself

- What share of customers receives a major release in R1?
- Why might one account get a major release weeks after another?
- Why can a Designated Contact see more support cases than a Standard Portal User?
- What has changed about the online Trailblazer Community?

## Sources

- [Salesforce Support - Trailblazer Account FAQ](https://help.salesforce.com/s/articleView?id=000380285&language=en_US&type=1)
- [Get to Know the Release Schedule (Trailhead)](https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-releases/get-to-know-the-release-schedule)
- [Review the Release Lifecycle (Trailhead)](https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-releases/review-the-release-lifecycle)
- [Prepare for a Release (Trailhead)](https://trailhead.salesforce.com/content/learn/modules/marketing-cloud-releases/prepare-for-a-release)
- [Set Up Marketing Cloud Engagement (Trailhead trail)](https://trailhead.salesforce.com/content/learn/trails/get-started-with-marketing-cloud-engagement-account-setup)
- [Marketing Cloud Engagement Foundations credential (Trailhead)](https://trailhead.salesforce.com/credentials/marketingassociate)
- [Trailblazer Community read-only notice](https://trailhead.salesforce.com/trailblazer-community/feed/0D5KX00000pQAwn0AG)
- [Salesforce Certified Marketing Cloud Engagement Foundations Exam Guide](https://help.salesforce.com/s/articleView?id=005298962&language=en_US&type=1)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 5 linked practice questions, and unlimited timed mock exams are included with the Marketing Cloud Engagement Foundations pack (USD $19): https://www.certifyforce.com/practice-exams