# Template, LWR and guest form limitations

*Experience Cloud Consultant Study Guide · Customization Considerations and Limitations · Last updated October 24, 2026 · https://www.certifyforce.com/study-guide/experience-cloud-consultant/customization-considerations-and-limitations/template-lwr-and-guest-form-limitations*

The documented gaps in Partner Central and other Aura Experience Builder sites (language selector, support features, Bolt export, login page language, guest case validation, lookups, reCAPTCHA) and the Aura features, workspaces and route counts LWR sites don't offer, with the recommended workaround for each.

- Certification: Salesforce Experience Cloud Consultant
- Exam section: Customization Considerations and Limitations
- Study guide: https://www.certifyforce.com/study-guide/experience-cloud-consultant

**Official exam objective:**

> Explain limitations across all Experiences.

## What the exam expects

- Name the Partner Central gaps (language selector, default support features, whole-site Bolt export) and the documented workaround for each.
- Explain why a multilingual site's login page stays in the default language and how to provide other languages.
- Explain when guest case validation runs on the Contact Support component and how to protect data quality.
- State the lookup and reCAPTCHA limitations on Experience Builder sites.
- Identify Aura features, workspaces and route counts that LWR sites don't support, and design LWR pages within the route limit.

Key terms:
- **Aura templates:** Customer Service, Partner Central, Help Center, Build Your Own and Customer Account Portal.
- **LWR templates:** Build Your Own (LWR) and Microsite (LWR), built on Lightning Web Components.
- **Route:** a unique URL in an LWR site.
- **Contact Support component:** the component guests and members use to submit cases from a site.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Partner Central language selector | Not supported | [Site Limitations](https://help.salesforce.com/s/articleView?id=sf.rss_limitations.htm&language=en_US&type=5) |
| Partner Central support | No default topics, articles or search publisher; expose cases with a quick action | [Site Limitations](https://help.salesforce.com/s/articleView?id=sf.rss_limitations.htm&language=en_US&type=5) |
| Partner Central export | Individual pages only, never the whole site as a Bolt | [Site Limitations](https://help.salesforce.com/s/articleView?id=sf.rss_limitations.htm&language=en_US&type=5) |
| Multilingual login page | Shows the default language; use custom Visualforce pages | [Site Limitations](https://help.salesforce.com/s/articleView?id=sf.rss_limitations.htm&language=en_US&type=5) |
| Guest case validation | Runs after queue processing, not at Contact Support submit | [Site Limitations](https://help.salesforce.com/s/articleView?id=sf.rss_limitations.htm&language=en_US&type=5) |
| Lookups in Customer Service sites | No Create New; asset lookups for authenticated users only | [Site Limitations](https://help.salesforce.com/s/articleView?id=sf.rss_limitations.htm&language=en_US&type=5) |
| reCAPTCHA | Needs Google web traffic; otherwise require login to post | [Site Limitations](https://help.salesforce.com/s/articleView?id=sf.rss_limitations.htm&language=en_US&type=5) |
| LWR workspaces | Administration, Builder, Dashboards, Guided Setup only | [LWR Template Limitations](https://developer.salesforce.com/docs/platform/exp-cloud-lwr/guide/template-limitations.html) |
| LWR missing features | Chatter feeds, Surveys, Page Optimizer, progressive rendering, Bolt export | [LWR Template Limitations](https://developer.salesforce.com/docs/platform/exp-cloud-lwr/guide/template-limitations.html) |
| LWR routes | Up to 500; keep below 250 | [LWR Template Limitations](https://developer.salesforce.com/docs/platform/exp-cloud-lwr/guide/template-limitations.html) |

## Check yourself

- Why do guest cases slip past a validation rule that blocks logged-in customers?
- When should a site require login before posting instead of relying on reCAPTCHA?
- How do partners on Partner Central get support without default support pages?
- Which Experience Workspaces areas exist for an LWR site?
- Why use one record detail page instead of a page per item on an LWR site?

## Sources

- [Experience Builder Site Limitations](https://help.salesforce.com/s/articleView?id=sf.rss_limitations.htm&language=en_US&type=5)
- [LWR Template Limitations](https://developer.salesforce.com/docs/platform/exp-cloud-lwr/guide/template-limitations.html)
- [Learn About Experience Cloud Frameworks and Templates](https://help.salesforce.com/s/articleView?id=experience.exp_cloud_plan_frameworks.htm&language=en_US)
- [Export and Packaging Considerations for Lightning Bolt Solutions](https://help.salesforce.com/s/articleView?id=sf.community_builder_export_considerations.htm&language=en_US&type=5)
- [Best Practices and Considerations When Configuring the Guest User Profile](https://help.salesforce.com/s/articleView?id=platform.networks_guest_profile_best_practices.htm&language=en_US&type=5)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 9 linked practice questions, and unlimited timed mock exams are included with the Experience Cloud Consultant pack (USD $19): https://www.certifyforce.com/practice-exams