# Reputation, gamification and adoption practices

*Experience Cloud Consultant Study Guide · Adoption and Analytics · Last updated October 24, 2026 · https://www.certifyforce.com/study-guide/experience-cloud-consultant/adoption-and-analytics/reputation-gamification-and-adoption-practices*

How to enable reputation and tune its levels and points, where recognition badges fit, and the adoption practices a site manager runs, including why the site manager is an internal member while trusted external members moderate.

- Certification: Salesforce Experience Cloud Consultant
- Exam section: Adoption and Analytics
- Study guide: https://www.certifyforce.com/study-guide/experience-cloud-consultant

**Official exam objective:**

> Given a scenario, employ fundamental best practices for adoption and engagement.

## What the exam expects

- Enable reputation for a site and know what it turns on and what it removes.
- Design reputation levels within the documented minimum and maximum, with names and images, and tune point values to reward the behaviour the site needs.
- Recommend adoption and engagement practices: a site manager watching trends, reputation and badges, Insights for acting on new members, and member flagging.
- Decide who can be the site manager and how a trusted external member can still help.

Key terms:
- **Reputation:** a point system and set of levels that rewards members for participating; needs Chatter for the site.
- **Reputation level:** a named point range with an image, shown on profiles and on hover.
- **Recognition badge:** a badge that acknowledges a member's accomplishment.
- **Site manager:** an internal site member with Manage Experiences who nurtures engagement.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Enable reputation | Administration \| Preferences, Enable setup and display of reputation levels | [Enable Reputation](https://help.salesforce.com/s/articleView?language=en_US&id=networks_reputation_enable.htm&type=0) |
| Chatter influence | Removed from the profile Contribution section when reputation is on | [Enable Reputation](https://help.salesforce.com/s/articleView?language=en_US&id=networks_reputation_enable.htm&type=0) |
| Gamification prerequisite | Chatter enabled for the site | [Gamification](https://help.salesforce.com/s/articleView?language=en_US&id=sf.networks_gamification.htm&type=5) |
| Default levels | 10 added on enable | [Reputation Levels](https://help.salesforce.com/s/articleView?id=experience.networks_reputation_level_setup.htm&language=en_US&type=5) |
| Level count | Minimum 3, maximum 50 | [Reputation Levels](https://help.salesforce.com/s/articleView?id=experience.networks_reputation_level_setup.htm&language=en_US&type=5) |
| Best answer | 20 points by default for the answerer | [Reputation Points](https://help.salesforce.com/s/articleView?id=experience.networks_reputation_points_setup.htm&language=en_US&type=5) |
| Stop an action earning points | Set its points to 0 | [Reputation Points](https://help.salesforce.com/s/articleView?id=experience.networks_reputation_points_setup.htm&language=en_US&type=5) |
| Site manager | Internal user, member of the site | [Site Manager](https://help.salesforce.com/s/articleView?id=networks_community_manager_def.htm&language=en_US&type=5) |
| Assign a site manager | Manage Experiences permission | [Assign a Site Manager](https://help.salesforce.com/s/articleView?id=experience.networks_community_manager_assign.htm&language=en_US&type=5) |

## Check yourself

- Why can't a site manager show Chatter influence alongside reputation levels?
- When does the Reputation section fail to appear in Experience Workspaces?
- Why does an inactive user earn nothing when an active member likes their post?
- Which permission makes an internal member the site manager?

## Sources

- [Enable Reputation in Your Experience Cloud Site](https://help.salesforce.com/s/articleView?language=en_US&id=networks_reputation_enable.htm&type=0)
- [Set Up Reputation Levels](https://help.salesforce.com/s/articleView?id=experience.networks_reputation_level_setup.htm&language=en_US&type=5)
- [Set Up Reputation Points](https://help.salesforce.com/s/articleView?id=experience.networks_reputation_points_setup.htm&language=en_US&type=5)
- [Gamification](https://help.salesforce.com/s/articleView?language=en_US&id=sf.networks_gamification.htm&type=5)
- [What’s an Experience Cloud Site Manager?](https://help.salesforce.com/s/articleView?id=networks_community_manager_def.htm&language=en_US&type=5)
- [Assign an Experience Cloud Site Manager](https://help.salesforce.com/s/articleView?id=experience.networks_community_manager_assign.htm&language=en_US&type=5)
- [Assign a Moderator](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_assign.htm&language=en_US&type=5)
- [Insights for Engagement](https://help.salesforce.com/s/articleView?id=experience.networks_insights_intro.htm&language=en_US&type=5)
- [Optimize Community Engagement with Reputation Levels](https://trailhead.salesforce.com/content/learn/projects/set-up-a-community/set-up-reputation-levels)
- [Experience Cloud Site Moderation Strategies and Tools](https://help.salesforce.com/s/articleView?id=experience.networks_moderation_overview.htm&language=en_US&type=5)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 5 linked practice questions, and unlimited timed mock exams are included with the Experience Cloud Consultant pack (USD $19): https://www.certifyforce.com/practice-exams