# Moderation rules, flagging and moderator permissions

*Experience Cloud Consultant Study Guide · Adoption and Analytics · Last updated October 24, 2026 · https://www.certifyforce.com/study-guide/experience-cloud-consultant/adoption-and-analytics/moderation-rules-flagging-and-moderator-permissions*

How member and content criteria drive content rules (block, review, replace, flag) and rate rules on Aura sites, the order rules run in, how members flag content, and which permissions let internal or external moderators act.

- Certification: Salesforce Experience Cloud Consultant
- Exam section: Adoption and Analytics
- Study guide: https://www.certifyforce.com/study-guide/experience-cloud-consultant

**Official exam objective:**

> Analyze and apply Experience Moderation features.

## What the exam expects

- Build member criteria and content criteria, and combine them in a rule that targets the right members and content.
- Choose the content rule action (block, review, replace, flag) or a rate rule from a requirement, and predict the result when several rules match.
- Turn on member flagging and explain what it enables.
- Pick the moderation permissions for an internal or external moderator, and state what each one doesn't allow.

Key terms:
- **Member criteria:** a reusable group of members by user type, profile, creation date or lack of contributions.
- **Content criteria:** a keyword list that a content rule matches against posts and comments.
- **Content rule:** a rule that blocks, holds for review, replaces keywords with asterisks, or flags matching content.
- **Rate rule:** a rule that notifies moderators or freezes a member who creates too much content in a time frame.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Rule order | Block, review, replace, flag; oldest first for the same action | [Create Rules](https://help.salesforce.com/s/articleView?id=sf.networks_moderator_manage_rules.htm&language=en_US&type=5) |
| Rule limit | 30 rules per org, content and rate combined | [Create Rules](https://help.salesforce.com/s/articleView?id=sf.networks_moderator_manage_rules.htm&language=en_US&type=5) |
| Criteria limits | 30 keyword lists and 100 member criteria per org; 2,000 keywords per list | [Create Criteria](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_manage_criteria.htm&language=en_US&type=5), [Moderation Limits](https://help.salesforce.com/s/articleView?id=experience.networks_moderation_limitations.htm&language=en_US&type=5) |
| No content criteria | The rule blocks, reviews or flags all posts and comments | [Create Rules](https://help.salesforce.com/s/articleView?id=sf.networks_moderator_manage_rules.htm&language=en_US&type=5) |
| Frozen by a rate rule | Frozen in every site the member belongs to | [Create Rules](https://help.salesforce.com/s/articleView?id=sf.networks_moderator_manage_rules.htm&language=en_US&type=5) |
| Pending content | Seen only by the author and moderators | [Review and Approve](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_manage_pending_content.htm&language=en_US&type=5) |
| Member flagging | Administration \| Preferences, Allow members to flag content | [Enable Flagging](https://help.salesforce.com/s/articleView?id=networks_moderation_enable.htm&language=en_US&type=5) |
| Freezing members | Moderate Experience Users | [Assign a Moderator](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_assign.htm&language=en_US&type=5) |

## Check yourself

- Why does freezing a member through a rate rule reach beyond the site where the spam appeared?
- When does a content rule apply to every member of the site?
- Why can a moderator flag an item in a site where Allow members to flag content is off?
- Who receives a rate rule's notification email?

## Sources

- [Create Rules to Moderate Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=sf.networks_moderator_manage_rules.htm&language=en_US&type=5)
- [Create Criteria to Moderate Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_manage_criteria.htm&language=en_US&type=5)
- [Assign a Moderator](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_assign.htm&language=en_US&type=5)
- [Enable Members to Flag Items in Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=networks_moderation_enable.htm&language=en_US&type=5)
- [Review and Approve Posts and Comments in Your Experience Cloud Site](https://help.salesforce.com/s/articleView?id=experience.networks_moderator_manage_pending_content.htm&language=en_US&type=5)
- [Experience Cloud Site Moderation Strategies and Tools](https://help.salesforce.com/s/articleView?id=experience.networks_moderation_overview.htm&language=en_US&type=5)
- [Experience Cloud Site Moderation Limits and Limitations](https://help.salesforce.com/s/articleView?id=experience.networks_moderation_limitations.htm&language=en_US&type=5)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 5 linked practice questions, and unlimited timed mock exams are included with the Experience Cloud Consultant pack (USD $19): https://www.certifyforce.com/practice-exams