# Delegated external user admins and managed accounts

*Experience Cloud Consultant Study Guide · Administration, Setup, and Configuration · Last updated October 24, 2026 · https://www.certifyforce.com/study-guide/experience-cloud-consultant/administration-setup-and-configuration/delegated-external-user-admins-and-managed-accounts*

How to let a partner or customer user manage their own account's members: the Delegated External User Administrator permission, supported licenses, assignable profiles and permission sets, the permissions it leaves behind, External Managed Accounts with the Account Switcher, and Account Management.

- Certification: Salesforce Experience Cloud Consultant
- Exam section: Administration, Setup, and Configuration
- Study guide: https://www.certifyforce.com/study-guide/experience-cloud-consultant

**Official exam objective:**

> Given a scenario, recommend and implement Delegated External User administration.

## What the exam expects

- Recommend delegation when an external manager must create, deactivate and reset passwords for their own account's members.
- Check the delegate's license and scope what they manage with the two related lists.
- Set the delegate up: tabs, contact permissions, concealed data, the custom-field limitation.
- Clean up the permissions delegation switches on and never switches off.
- Administer a second account with an External Managed Account and the Account Switcher; expose brand data through Account Management.

Key terms:
- **Delegated External User Administrator**: profile permission to manage other external users of the account.
- **Delegated External User Profiles / Permission Sets**: related lists naming what the delegate may manage.
- **External Managed Account**: managing user, target account and authorized access.
- **Account Switcher**: profile menu item that moves a managing user between accounts.
- **Account Management**: the delegate's page for members and partner brand information.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Supported licenses | Partner Community, Customer Community Plus, Gold Partner, Enterprise Administration, Customer Portal Manager; not Customer Community | [Delegate Site Administration](https://help.salesforce.com/s/articleView?id=networks_DPUA.htm&language=en_US&type=5) |
| Scoping | Delegated External User Profiles and Delegated External User Permission Sets related lists on the delegate's profile | [Delegate Site Administration](https://help.salesforce.com/s/articleView?id=networks_DPUA.htm&language=en_US&type=5) |
| Auto-enabled, never auto-disabled | Portal Super User (Customer Community Plus profiles); View Roles and Role Hierarchy (all) | [Delegate Site Administration](https://help.salesforce.com/s/articleView?id=networks_DPUA.htm&language=en_US&type=5) |
| Usernames and aliases | View Concealed Field Data on the delegate's profile | [Delegate Site Administration](https://help.salesforce.com/s/articleView?id=networks_DPUA.htm&language=en_US&type=5) |
| Custom User fields | Not visible to delegates on user detail records | [Delegate Site Administration](https://help.salesforce.com/s/articleView?id=networks_DPUA.htm&language=en_US&type=5) |
| External Managed Account | Managing user, target account, Authorized Access (Manage Users); Experience Builder sites only | [Manage Other Accounts](https://help.salesforce.com/s/articleView?language=en_US&id=platform.networks_external_managed_accounts.htm&type=5) |
| Account Switcher | Customizable profile menu: add item Type Event, Event Account Switcher; otherwise shown by default | [Manage Other Accounts](https://help.salesforce.com/s/articleView?language=en_US&id=platform.networks_external_managed_accounts.htm&type=5) |
| Account Management | Account Brand and Members related lists on the Account detail page | [Account Management](https://help.salesforce.com/s/articleView?id=sf.networks_account_management_overview.htm&language=en_US&type=5) |

## Check yourself

- Which licenses can hold the Delegated External User Administrator permission?
- Why can Customer Community Plus users still see their colleagues' cases after delegation is removed?
- When does a managing user need both Manage Users access and the delegate permission?
- Why can't a delegate read a custom field on a member's user detail record?

## Sources

- [Delegate Site Administration to an External User](https://help.salesforce.com/s/articleView?id=networks_DPUA.htm&language=en_US&type=5)
- [Give External Users Access to Manage Other Accounts](https://help.salesforce.com/s/articleView?language=en_US&id=platform.networks_external_managed_accounts.htm&type=5)
- [Delegate Account Management to an External User](https://help.salesforce.com/s/articleView?id=sf.networks_account_management_overview.htm&language=en_US&type=5)
- [Grant Portal Super User Access to Partner and Customer Users](https://help.salesforce.com/s/articleView?id=platform.networks_customer_super_user_access.htm&language=en_US&type=5)
- [Configure an External Account Hierarchy](https://help.salesforce.com/s/articleView?language=en_US&id=sf.networks_external_account_hierarchies.htm&type=5)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 12 linked practice questions, and unlimited timed mock exams are included with the Experience Cloud Consultant pack (USD $19): https://www.certifyforce.com/practice-exams