# Supporting the build and validating delivery

*Business Analyst Study Guide · Development Support and User Acceptance · Last updated October 15, 2026 · https://www.certifyforce.com/study-guide/business-analyst/development-support-and-user-acceptance/supporting-the-build-and-validating-delivery*

What the BA does while the solution is built: clarifying story intent and updating acceptance criteria, working the Scrum meetings, accepting or returning stories against their criteria, protecting existing functionality, and preparing the evidence, training and communications the business needs before release.

- Certification: Salesforce Business Analyst
- Exam section: Development Support and User Acceptance
- Study guide: https://www.certifyforce.com/study-guide/business-analyst

**Official exam objective:**

> Support and validate project delivery to ensure the solution meets the requirements.

## What the exam expects

- Act as the liaison during the build: clarify intent with the stakeholder, settle developer-versus-stakeholder readings, and fold the answer back into the story and its acceptance criteria.
- Use the Scrum meetings (backlog refinement, daily stand-up, sprint demo) to keep stories ready and unblocked.
- Accept, split or return a delivered story by checking it against its acceptance criteria, and route new requests through prioritization rather than into the sprint.
- Protect existing functionality with regression testing, and confirm the technology team's testing is done before business testers start.
- Assemble delivery evidence and release-readiness material: test results against criteria, outstanding defects, documentation and training built from the future-state process, and timely communication of deferrals.

Key terms:
- **Acceptance criteria:** pass/fail statements that specify when a user story is fulfilled.
- **Definition of done:** the completion standard the team agrees for all its work.
- **Backlog refinement:** the meeting where upcoming backlog items are clarified and made ready.
- **Regression:** a change that negatively impacts existing functionality.
- **Product owner:** the Scrum role that defines, prioritizes and approves the team's work.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Acceptance criteria | Pass/fail statements that specify when a story is fulfilled | [Construct a User Story](https://trailhead.salesforce.com/content/learn/modules/user-story-creation/construct-a-user-story) |
| Backlog refinement | Breaks work into smaller chunks and drafts conditions of satisfaction | [Implement Scrum](https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/implement-scrum) |
| Daily stand-up | Brief daily sync; visibility on daily progress | [Implement Scrum](https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/implement-scrum) |
| Sprint demo | Finished work presented to product owners and stakeholders | [Implement Scrum](https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/implement-scrum) |
| Product owner | Defines, prioritizes and approves the team's work | [Learn About Scrum](https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/learn-about-scrum) |
| Definition of done | Decided together by the team | [Learn About Scrum](https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/learn-about-scrum) |
| Regression | A change that negatively impacts existing functionality | [Test New Features](https://trailhead.salesforce.com/content/learn/modules/advanced-salesforce-release-readiness-strategies/test-new-features-before-a-release) |
| Test order | Technology team QA first, then UAT in a sandbox | [Learn About UAT](https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance-testing) |
| Training | The BA builds training material for the implemented solution | [BA Role](https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-quick-look/learn-about-the-salesforce-business-analyst-role) |

## Check yourself

- Why should the BA update the story and its acceptance criteria after clarifying a developer's question?
- When does UAT start relative to QA?
- What happens in backlog refinement?
- Who approves adding new work to the team's plan?
- Why add regression tests when changing a shared flow?

## Sources

- [Learn About User Acceptance Testing](https://trailhead.salesforce.com/content/learn/modules/user-acceptance-testing-video/learn-about-user-acceptance-testing)
- [Explore User Acceptance](https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/explore-user-acceptance)
- [Construct a User Story](https://trailhead.salesforce.com/content/learn/modules/user-story-creation/construct-a-user-story)
- [Implement Scrum](https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/implement-scrum)
- [Learn About Scrum](https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/learn-about-scrum)
- [Learn the Elements of the Scrum Workflow](https://trailhead.salesforce.com/content/learn/modules/scrum-and-kanban-at-salesforce/learn-the-elements-of-the-scrum-workflow)
- [Refresh Your User Story Skills](https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/refresh-your-user-story-skills)
- [Test New Features Before a Release](https://trailhead.salesforce.com/content/learn/modules/advanced-salesforce-release-readiness-strategies/test-new-features-before-a-release)
- [Plan for Changes to Your Org](https://trailhead.salesforce.com/content/learn/modules/org-development-model/plan-for-changes-to-your-org2)
- [Learn About the Salesforce Business Analyst Role](https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-quick-look/learn-about-the-salesforce-business-analyst-role)
- [Explore Documentation Types](https://trailhead.salesforce.com/content/learn/modules/business-analyst_skills-strategies/learn-documentation-types-importance-documentation)
- [Communicate New Features to Users](https://trailhead.salesforce.com/content/learn/modules/advanced-salesforce-release-readiness-strategies/communicate-new-features-to-users)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 18 linked practice questions, and unlimited timed mock exams are included with the Business Analyst pack (USD $19): https://www.certifyforce.com/practice-exams