# Field email templates and Intelligent Content presentations

*Agentforce Life Sciences Consultant Study Guide · Foundations and Administration · Last updated November 13, 2026 · https://www.certifyforce.com/study-guide/agentforce-life-sciences-consultant/foundations-and-administration/field-email-templates-and-intelligent-content-presentations*

How to build and maintain Life Sciences field email templates (ZIP contents, languages, required attachments, fragments, Mustache variables, email settings) and Intelligent Content presentations (page ZIPs, mandatory and additional-content pages, availability dates, versions, presentation links and Smart Content Search).

- Certification: Salesforce Agentforce Life Sciences Consultant
- Exam section: Foundations and Administration
- Study guide: https://www.certifyforce.com/study-guide/agentforce-life-sciences-consultant

**Official exam objective:**

> Set up Intelligent Content, Presentations, and Field Email templates.

## What the exam expects

- Package a field email template ZIP correctly, including language files, required attachments and fragments, and predict what a new template version replaces.
- Share fragments for one template or all templates, and write Mustache variables that return the intended values.
- Choose the email setting that controls language filtering or manual address entry.
- Build presentation page ZIPs, apply mandatory and additional-content pages, and set availability dates and versions.
- Configure presentations to be sent as unique email links and make older content searchable with Smart Content Search.

Key terms: **Intelligent Content**, the Customer Engagement content library of presentations and preapproved email templates; **fragment**, a reusable HTML content block reps insert into an email body; **Mustache variable**, a `{{...}}` placeholder resolved from record data; **presentation page**, one ZIP or PDF source shown separately in the presentation player; **mandatory page**, a page users must show at least once per presentation session; **presentation link**, a unique URL to a presentation on a Digital Experience site.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Required template files | index.html and thumbnail.jpg | [Email Template ZIP Files](https://help.salesforce.com/s/articleView?id=ind.lsc_email_template_zip_files.htm&type=5&language=en_US) |
| Required attachment prefix | `required__` | [Email Template ZIP Files](https://help.salesforce.com/s/articleView?id=ind.lsc_email_template_zip_files.htm&type=5&language=en_US) |
| New version without fragments | Previous fragments deleted | [Manage Template Versions](https://help.salesforce.com/s/articleView?id=ind.lsc_email_templates_manage_versions.htm&type=5&language=en_US) |
| All-template fragment sharing | Email Fragment Job | [Manage Email Fragments](https://help.salesforce.com/s/articleView?id=ind.lsc_email_manage_fragments.htm&type=5&language=en_US) |
| Variable field names | Lowercase; lookups show IDs | [Supported Attributes](https://help.salesforce.com/s/articleView?id=ind.lsc_email_template_attributes.htm&type=5&language=en_US) |
| Most specific email setting | User overrides profile and org default | [Configure Email Settings](https://help.salesforce.com/s/articleView?id=ind.lsc_email_settings.htm&type=5&language=en_US) |
| Page ZIP size | 1 GB or smaller | [ZIP Files as Sources](https://help.salesforce.com/s/articleView?id=ind.lsc_presentation_zip_file_sources.htm&type=5&language=en_US) |
| Empty DeactivationDate | No end-date limit | [Presentation](https://developer.salesforce.com/docs/get_document_content/life_sciences_dev_guide/sforce_api_objects_presentation.htm/en-us/260.0) |
| Single-page update | Content Management REST API | [Presentation Versions](https://help.salesforce.com/s/articleView?id=ind.lsc_intelligent_content_manage_versions.htm&type=5&language=en_US) |
| Link lifetime default | 7 days | [Configure Presentation Settings](https://help.salesforce.com/s/articleView?id=ind.lsc_intelligent_content_configure_send_as_link.htm&type=5&language=en_US) |
| Older content in search | Upload new versions | [Smart Content Search](https://help.salesforce.com/s/articleView?id=ind.lsc_intelligent_content_smart_content_search.htm&type=5&language=en_US) |

## Check yourself

- When reps want to share presentations as attachments instead of links, where is that supported?
- Why would an admin add trusted URLs while setting up presentation links?
- How long are presentation links valid if the admin doesn't change the default?
- When a rep tries to close a presentation before showing its mandatory pages, what does the player do?

## Sources

- [Email Template ZIP Files](https://help.salesforce.com/s/articleView?id=ind.lsc_email_template_zip_files.htm&type=5&language=en_US)
- [Manage, Share, and Track Email Fragments](https://help.salesforce.com/s/articleView?id=ind.lsc_email_manage_fragments.htm&type=5&language=en_US)
- [Manage Email Template Versions](https://help.salesforce.com/s/articleView?id=ind.lsc_email_templates_manage_versions.htm&type=5&language=en_US)
- [Supported Attributes in Email Templates](https://help.salesforce.com/s/articleView?id=ind.lsc_email_template_attributes.htm&type=5&language=en_US)
- [Configure Email Settings](https://help.salesforce.com/s/articleView?id=ind.lsc_email_settings.htm&type=5&language=en_US)
- [ZIP Files as Sources for Presentations](https://help.salesforce.com/s/articleView?id=ind.lsc_presentation_zip_file_sources.htm&type=5&language=en_US)
- [Understand Mandatory Pages in Presentations](https://help.salesforce.com/s/articleView?id=ind.lsc_intelligent_content_mandatory_pages.htm&type=5&language=en_US)
- [Configure Email Templates and Presentation Settings](https://help.salesforce.com/s/articleView?id=ind.lsc_intelligent_content_configure_send_as_link.htm&type=5&language=en_US)
- [Update and Manage Presentation Versions](https://help.salesforce.com/s/articleView?id=ind.lsc_intelligent_content_manage_versions.htm&type=5&language=en_US)
- [Set Up Smart Content Search](https://help.salesforce.com/s/articleView?id=ind.lsc_intelligent_content_smart_content_search.htm&type=5&language=en_US)
- [PresentationPage](https://developer.salesforce.com/docs/get_document_content/life_sciences_dev_guide/sforce_api_objects_presentationpage.htm/en-us/260.0)
- [Presentation](https://developer.salesforce.com/docs/get_document_content/life_sciences_dev_guide/sforce_api_objects_presentation.htm/en-us/260.0)
- [Share Presentations as Unique Email Links (Spring '26)](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_intelligent_content_send_as_links.htm&type=5&language=en_US&release=260)
- [Use Smart Content Search (Spring '26)](https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_intelligent_content_search.htm&type=5&language=en_US&release=260)
- [Set Up Intelligent Content Features](https://help.salesforce.com/s/articleView?id=ind.lsc_intelligent_content.htm&type=5&language=en_US)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 17 linked practice questions, and unlimited timed mock exams are included with the Agentforce Life Sciences Consultant pack (USD $19): https://www.certifyforce.com/practice-exams