# Time sheets, time sheet entries and approvals

*Agentforce Field Service and Operations Consultant Study Guide · Managing Resources · Last updated October 29, 2026 · https://www.certifyforce.com/study-guide/agentforce-field-service-consultant/managing-resources/time-sheets-time-sheet-entries-and-approvals*

How a time sheet tracks one service resource over a period, how its entries tie time to work orders and line items, how templates create time sheets, and why an approval process is what puts Submit in the Field Service mobile app.

- Certification: Salesforce Agentforce Field Service and Operations Consultant
- Exam section: Managing Resources
- Study guide: https://www.certifyforce.com/study-guide/agentforce-field-service-consultant

**Official exam objective:**

> Explain the relationships between time sheets, time sheet entries, service resources, and Work Orders.

## What the exam expects

- Describe the data model: a time sheet belongs to one service resource for one period, its entries record individual tasks, and an entry can reference a work order and a work order line item.
- Explain how time sheet templates create time sheets, when they're created and for which resource type.
- List the setup steps for mobile time sheets and explain why an approval process is required for Submit.
- Predict what mobile workers can and can't do with time sheets in the Field Service mobile app, including editing after submission.

Key terms:
- **Time sheet:** a log of a service resource's time and attendance, with a start date and an end date.
- **Time sheet entry:** a period when a service resource performs a specific function, such as travel or a repair.
- **Time sheet template:** the setup record that automatically creates time sheets for a set time period, such as a week or month.
- **Time Sheet approval process:** the approval process on the Time Sheet object that a mobile worker's Submit starts.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Time sheet scope | One service resource, Start Date to End Date | [TimeSheet Reference](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_timesheet.htm) |
| Entry links | Time Sheet; optional Work Order and Work Order Line Item | [TimeSheetEntry Reference](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_timesheetentry.htm) |
| Default status values | New, Submitted, Approved (customizable) | [TimeSheet Reference](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_timesheet.htm) |
| Template timing | Created one day before the start date | [Set Up Time Sheets](https://help.salesforce.com/s/articleView?id=service.fs_set_up_timesheets.htm&language=en_US&type=5) |
| Template eligibility | Technician service resources only | [Set Up Time Sheets](https://help.salesforce.com/s/articleView?id=service.fs_set_up_timesheets.htm&language=en_US&type=5) |
| Fields shown in the app | Up to four from Time Sheet Detail | [Set Up Time Sheets](https://help.salesforce.com/s/articleView?id=service.fs_set_up_timesheets.htm&language=en_US&type=5) |
| Offline history | Up to 100 past time sheets | [Set Up Time Sheets](https://help.salesforce.com/s/articleView?id=service.fs_set_up_timesheets.htm&language=en_US&type=5) |
| No approval process | Submit button isn't shown | [Mobile Time Sheets](https://help.salesforce.com/s/articleView?id=sf.mfs_time_sheets.htm&language=en_US&type=5) |
| Submitting | Must be online | [Mobile Time Sheets](https://help.salesforce.com/s/articleView?id=sf.mfs_time_sheets.htm&language=en_US&type=5) |
| Pending or approved sheets | Not editable in the app; quick action or flow can update status | [Mobile Time Sheets](https://help.salesforce.com/s/articleView?id=sf.mfs_time_sheets.htm&language=en_US&type=5) |

## Check yourself

- When can a mobile worker see a time sheet while offline?
- When does the time sheet icon show on a mobile worker's Profile tab?
- Which permission is needed to create a time sheet in the app?
- How does another user get access to someone's time sheet in the app?

## Sources

- [Set Up Time Sheets](https://help.salesforce.com/s/articleView?id=service.fs_set_up_timesheets.htm&language=en_US&type=5)
- [Use Time Sheets in the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=sf.mfs_time_sheets.htm&language=en_US&type=5)
- [TimeSheet (Object Reference)](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_timesheet.htm)
- [TimeSheetEntry (Object Reference)](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_timesheetentry.htm)
- [Field Service Objects](https://help.salesforce.com/s/articleView?id=sf.fs_standard_objects.htm&language=en_US&type=5)
- [Create Service Resources for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_create_resources.htm&language=en_US&type=5)
- [Agentforce Field Service and Operations](https://help.salesforce.com/s/articleView?id=service.fs_overview.htm&type=5)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 4 linked practice questions, and unlimited timed mock exams are included with the Agentforce Field Service and Operations Consultant pack (USD $19): https://www.certifyforce.com/practice-exams