# Field service user and permission set licenses

*Agentforce Field Service and Operations Consultant Study Guide · Managing Resources · Last updated October 29, 2026 · https://www.certifyforce.com/study-guide/agentforce-field-service-consultant/managing-resources/field-service-user-and-permission-set-licenses*

Which users need the Field Service Dispatcher, Scheduling, Mobile, contractor login-based, Self-Service or Guest User permission set licenses, which need none, what the mobile app sign-in requires, and when field service licences aren't enough.

- Certification: Salesforce Agentforce Field Service and Operations Consultant
- Exam section: Managing Resources
- Study guide: https://www.certifyforce.com/study-guide/agentforce-field-service-consultant

**Official exam objective:**

> Distinguish between Agentforce Field Service and Operations license types and when to deploy them.

## What the exam expects

- Match each user group to the permission set licence it needs: dispatchers, scheduled technicians, mobile app users, contractor staff, signed-in customers and guests.
- Recognise the users who need no Field Service permission set licence, such as call center reps, inventory managers and admins.
- Choose the login-based contractor licences (Contractor and Contractor Plus) for partner staff who schedule, dispatch or use the mobile app.
- Set up mobile app access: licence, permission set, system permissions and the user's service resource.
- Know when field service licences aren't enough and additional licences must be bought.

Key terms:
- **Field Service Standard:** the user permission every user needs to access field service objects.
- **Permission set licence (PSL):** an entitlement assigned to a user that unlocks a feature, such as the Classic Dispatch Console or the mobile app.
- **Login-based contractor licences:** the Contractor and Contractor Plus user licences that the Login-Based PSLs extend.
- **Field Service Self-Service:** the PSL for customers who book their own appointments in an Experience Builder site.

## Key facts

| Fact | Detail | Source |
|---|---|---|
| Access to field service objects | Field Service Standard permission, included in Field Service user licences | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5) |
| Users who probably need no PSL | Inventory managers, admins, call center reps | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5) |
| Dispatcher PSL | Classic Dispatch Console access; required for Dispatcher resources | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5), [Create Service Resources](https://help.salesforce.com/s/articleView?id=service.fs_create_resources.htm&language=en_US&type=5) |
| Scheduling PSL | Gantt display plus scheduling and optimization | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5) |
| Contractor dispatchers | Dispatcher Plus Login-Based on Contractor Plus | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5) |
| Customers booking on a site | Field Service Self-Service | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5) |
| Unauthenticated users | Field Service Guest User | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5) |
| Mobile permission set system permissions | Field Service Standard, Field Service Mobile, API Enabled | [Mobile App Access](https://help.salesforce.com/s/articleView?id=mfs_perms_standard.htm&language=en_US&type=5) |
| Mobile user's own resource | Needs Read access to their service resource record | [Mobile App Access](https://help.salesforce.com/s/articleView?id=mfs_perms_standard.htm&language=en_US&type=5) |
| Assigning a PSL | Manage Users | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5) |
| Cases, calls, sales tasks | Need additional licences | [Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5) |

## Check yourself

- Why does a technician usually need two permission set licences?
- When does a mobile user still fail to use the app after receiving the permission set?
- Which permission does an admin need to assign a permission set licence?
- Which Field Service permission sets aren't created in newer orgs?

## Sources

- [Field Service Permission Set Licenses](https://help.salesforce.com/s/articleView?id=sf.fs_perm_set_licenses.htm&language=en_US&type=5)
- [Give Users Access to the Field Service Mobile App](https://help.salesforce.com/s/articleView?id=mfs_perms_standard.htm&language=en_US&type=5)
- [Create Field Service Permission Sets](https://help.salesforce.com/s/articleView?id=sf.pfs_get_started.htm&language=en_US&type=5)
- [Create Service Resources for Field Service](https://help.salesforce.com/s/articleView?id=service.fs_create_resources.htm&language=en_US&type=5)
- [Dispatch Field Service Appointments](https://help.salesforce.com/s/articleView?id=service.pfs_dispatch_console_parent.htm&language=en_US&type=5)
- [Agentforce Field Service and Operations](https://help.salesforce.com/s/articleView?id=service.fs_overview.htm&type=5)

## About the full unit

The "Core concepts", "Exam traps" and "Worked scenario" sections of this unit, its 6 linked practice questions, and unlimited timed mock exams are included with the Agentforce Field Service and Operations Consultant pack (USD $19): https://www.certifyforce.com/practice-exams